Refund window for invoices

Jenn317 · ‎09-26-2020

Can I issue a refund for invoices that were paid outside of the usual 120 day window? We have an event that was just indefinitely cancelled due to covid, and I would like to refund invoices from April of this year.

Alex_ · ‎09-27-2020

Hi @Jenn317,

Great question!

You do have the option to refund a payment that has been longer than 120 days, the only catch is that it must be done from the online dashboard on a computer through squareup.com.

You cannot refund a payment that has been more than 120 days from a mobile device.

Please let me know if you have any other questions by replying to this thread.

Alex_
Community Moderator, Square // Moderador de la Comunidad, Square
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