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Rearranging items on a restaurant order

When taking orders when customer gives me all the burgers first then the fries how can I rearrange the order to put the fries with the matching burger so the KDS shows the kitchen how to prepare the burger/fry combo so they don’t have to use separate basket. I’ve tried asking the customer in advance to help by giving burger then fry but then at the end a customer wants to change their fry for onion rings and I take out the fry and add the onion ring and it falls to the bottom of the order. I need to drag the onion ring up to its matching burger but don’t see how to do this or if even supported. Anyone find a need/way to rearrange an order?

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Hi @Meanburger,

 

You might try adding the extras (such as fries) as Modifiers to the Burgers. That way you never have to worry about trying to group them together since it will always be part of that item. That's how we do ours and it really helps us keep the food together that belongs together. Would that work for your use case?

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Yes, that’s a great idea. Leave them single on main menu for those who only order fries and modifier when fry goes with burger.

 

thank you!

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Exactly! 😊

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