Problems with Self Serve Ordering After Initial Orders

[MaricaOakland]

We use square for customers to order their own food at the table. Orders go directly to the kitchen printers. But after they checkout or place their initial orders, they will hop back on their phone to order more. The checkout page has a link below their table number that redirects them to our main site where people would order for pickup that is not tied to the table number. 

Customers may have had a drink or two, or in most cases - customers simply don’t read the “Scan QR Code Again” part. Anyways, is there a way Square can fix this link? 

 

Clicking this link leads to our main square page that people use to place to go pickup orders. And when they customers order from it, they think they they will be getting it served to their table , and their order ends up getting bagged to go. 

thanks 

Austin 

[Kassi_]

Welcome back to the Community, @MaricaOakland - 

For something like this I am going to recommend reaching out to our CS Team directly. 

You will provide all of the necessary information, so they can file a ticket with our engineers to take a deeper look into this for you. 

Thank you!