Several weeks back, I noticed that Square Dashboard was updated with the ability to add photos to items in the Item Library. I would consider this to be a great new feature, if not for the fact that photos in my Item Library have been totally messed up ever since!
Photos in our Weebly / Square Online store have disconnected from their associated items so when shoppers click on the drop down menu to find a color, the photo that should appear is no longer linked and therefore does not appear!
Most of the photos are still there. But they are no longer linked.
It's not easy to re-link them either, because I cannot see the image name when I choose a photo to connect to an item's color, so unless it's a color I can easily recognize, I'm completely lost. Re-uploading photos for every single item seems to be the only workaround for now, but that is very time consuming...and in some cases I don't have easy access to older photos, or don't have them at all.
Our business sells craft supplies in hundreds if colors, so having images connected is essential to the shopper's experience.
Also, is there a way for photos that have already been uploaded and linked to their associated item be synced with Square Dashboard?
I noticed that when I create a new item, there is not a sync issue between Dashboard + Online, but when it comes to older items, that were created before the update, they do not automatically sync.
Has anyone else had this issue? Is Square aware of it and is there a fix that can be implemented?
Thank you for any help you can provide!
