Pre-orders not working for local pickup

[ElmStreetToys]

Customers are getting errors saying no longer accepting orders or its telling them to adjust the pick up time, which they cannot do.  This screenshot shows the message they see and it is only one thing in the cart.

How do we fix this? 

[Kassi_]

Hey there, @ElmStreetToys - 

Could you give me some more information on how you have these items set up? 

I will keep an eye out for your reply👀. 

[ElmStreetToys]

So far Ive noticed it is only happening on new items we have put up for pre-order, things we added a few weeks ago seem to be working fine. 

I'm using the same settings across all items. Do you want to see screenshots of them?

[ElmStreetToys]

The past items work ok right now.

[ElmStreetToys]

These are the settings for the item that's working

[ElmStreetToys]

These are the date settings for the items that are NOT working for local pick up.

[ElmStreetToys]

Do you need any other information?

[faheem · Accepted solution]

@ElmStreetToys make sure your store is open on the days of the week when the pickup is scheduled. For example, if you aren't open on Mondays and Tuesdays, make sure your preorder pickup date is not on those days when you are closed.

[ElmStreetToys]

Thank you for the help!  Its working right now.

[Kassi_]

Thank you for all of the information, @ElmStreetToys. I was digging into this one with one of our Square Online experts to see if we could get to the bottom of it. 

@faheem made a great suggestion. Could you check those settings they recommended? 

[ElmStreetToys]

That seemed to fix it