My free reader wont work

[Adryanduran]

My free reader wont work. It wont read a card regular or with a chip. Idk what to do I don't want to type card numbers in anymore. Help someone please.

[ryanwanner]

Hi @Adryanduran! Sorry to hear you're having troubles with your reader.

I'm assuming you're talking about the little magstripe reader that plugs into your headphone jack or lightning port? If so, have you followed along the troubleshooting steps Square has set up? Also, make sure your app is seeing the reader by going into Settings, then Card Reader.