- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Between the hours of 9:00 pm EST and midnight, last night, I had over 150 emails from Square stating that someone was trying to log into my account, from all over the world: continental US, Hawaii, Thailand, UK, etc.
Did anyone else get these? Security breach?
I've unlinked my bank account and changed my password, but this has me very concerned about using this app again.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
That does sound a bit alarming. However, so long as they were not able to access your Square Account, you should be ok.
You took the right steps by changing your password.
We might need our Account Services team to take a look at this for you just to be safe.
Reach out to our Support Team directly and we can get you in contact with the right team.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
I did reach out to the Support Team this morning, but have heard nothing so far.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hang tight and we should get back to you as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Still no communication from the Support Center. Extremely concerned that someone already got my banking information by the time I noticed all the activity.
I have already cancelled the debit card associated with this app, but unless I hear from someone and feel comfortable with the security I will not be using this app again.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Sorry for the delay.
I've passed your message to the appropriate team and you should hear back shortly.
If you don't hear back, send me a Personal Message and I can help out further.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
The web site address says it is not secure. I need to send an invoice but I don't want to sign in. I've sent a message to Square support but haven't heard back yet. Is there something I can do now?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hey there @rocn4god - thanks for flagging this. Maintaining your account security is important and I think it is good that you chose to err on the side of caution.
Is there something specific indicating that you are not on our secure page? When you look at your web browser from your online Dashboard, you should see the web address begin with https:// - please do let us know your specific concerns so we can address them.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
The web address begins with a red triangle with an exclamation point in the middle and in red it says Not Secure and then also in red it has the https:// with a red line through it. Is it a problem with my system or yours? Other web pages are secure such as my gmail.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
That definitely is cause for alarm. It is possible that it is a phishing site with a similar web address to Square. The web address to access your Dashboard is https://squareup.com/dashboard/ - copy and paste this into your web browser to see what happens.
If you get the same result, make sure that your operating system and web browser are both up to date. Here in the office, I use Google Chrome and I do get the green 🔒 notification. Please let me know!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Yes! This time it was secure even though its the same address I keyed in before.
Thank you!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hi everyone - I wanted to let you know that we're hosting a live Q&A with our security expert on Aug. 16th. If you have any questions about Square and security, post them here! Our Head of Security will answer them on the 16th.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report