How to get stimulus money from square acct

[M3andmythr33]

I received a email to signup for square why is that??

[Joe · Accepted solution]

Hi there, @M3andmythr33 - thanks for taking the time to reach out to us here on the Seller Community! Happy to have you join us.

I'm having a hard time understanding your question. Are you having issues with your Paycheck Protection Program loan? If so, can you explain specifically what issue you are experiencing? 

The more information you provide, the better we will be able to assist!

Thanks so much! I will keep an eye out for your response.

[gregallen722]

How do I sign up and when 

[Zeppelynn27]

Hello! 
my account has been on “verification status for over 1 week” how can I know if it’s being worked on. I need to transfer my funds to my account. I seen so many others say that their accounts were deactivated. 

[Lisahamby1967]

I need a loan very bad covid has put my business behind can y’all help with a loan?.

[Lisahamby1967]

Need a loan bad can y’all help me with that?.

[Rudy144]

Okay I collected a deposit 3 days ago

[GREGORIOLAMANOR]

YES, I DON'T KNOW IF MY LOAN IS READ OR PENDING OR APPROVED; THERE IS NO ANSWER. I NEED TO PAY DAVISON INVENTION FOR THE PATENT OF MY IDEAS & TO DO BUSINESS ABOUT MY IDEA.

[Kassi_]

Welcome to the Community, @GREGORIOLAMANOR - 

I would recommend reaching out to our Capital team directly for some account specific information, I would not be able to access through the Community, 

Use this number to get in touch with them: 1-855-700-6000. The phone lines are open Monday to Friday from 8am to 8pm. 

Thank you! 

[Lbanks]

Customer file a dispute got the product Square give them their money back why when they got the product didn't say nothing to me about nothing and I'm out of the furniture and the mini both and they get a refund and the furniture and they never came to me once with any problems

[Candlestore]

@Lbanks ;

When a customer files a Dispute, it is the Credit Card issuer that gives their customer their money back Not Square.  When a Dispute is filed with the Credit Card Issuer (Capital One, Bank of America, Chase etc) they ask for information from you and their customer ( your customer and their Customer credit card holder).  The Credit Card issuer also asks Square for information, then the Credit Card Issuer Capital One, Chase etc make a determination to refund their customer.  Why because the banks want this person to use their CC in the future, so us business owners loose in the end.  Now what you could do is sue your customer for theft for not returning the items since they were delivered and not paid for.  Let a judge in small claims court decide this but that may not be good for customer relations.  I keep reading more and more on these forums about people getting items then claiming a dispute and the customer is usually winning, probably because when a business wins they do not post on here complaining,  IDK?

[MayaP]

Hi @Lbanks,

So sorry you are going through this experience right now! We know sellers work really hard, and when customers do something like this it is really upsetting. 

I would certainly follow the legal route @Candlestore provided above. Thanks again Candlestore for that really explanation of the chargeback process, and where Square falls in it. 

If you file a police report Square can cooperate with it. Please contact your local law enforcement and provide the details you know of the transaction to them. If you report the matter, Square would cooperate in their investigation:

You can also share the following contact information below with law enforcement:

lawenforcement@squareup.com

Square, Inc. Attn: Counsel Investigations

1455 Market St., Suite 600

San Francisco, CA 94103

Law enforcement and other government agencies may contact us directly by using our Government Agency website.

Please reach out if we can assist any further!