How to contact support

[Buckroesteve]

Tried to call support..customer number given worthless...will not issue different code..any suggestions would be appreciated...it's like pulling teeth trying to contact these people..like they're hiding

[VanKalkerFarms]

https://squareup.com/help/contact

Click "Other"

Click "I don't see my issue"

Click "Call Support"

Write down your Customer Code

Call 1 (855) 700-6000

Depending on your specific account, you might not have phone support available, or you might have limited hours of support.

if you have a smartphone you can program the phone number with the code into your phone so it will be there next time, store it like this 18007006000,,xxxxxxxxxxxx . (your code goes where the xs are).  The commas tell the phone to wait 3 seconds each and will automatically enter it for you.

[lupe62]

how do i contact square

[ashc]

Hi @lupe62,

I moved your post to a thread in the Community that goes over how to reach out to our Customer Success team. See the answer above for step-by-step instructions. 

[Nails_with_cj]

How can I contact support and speak with someone 

[JustinC]

Hey @Nails_with_cj - Contact our Support Team here! Keep in mind, phones are available M-F from 6am - 6pm PST. 

[Crafty_gals2]

So i ordered my square awhile ago and i have not yet to receive it. I've can't find a support number or an email address to contact someone to find out what happened. If anyone can help me out with this I would like to here from you. Thanks

[Skylar1]

Same for me. Going around in circles with this site it seems. Ordered 7-8 months ago. 

[Laurie_]

@Skylar1 thanks for reaching out.

Have you tried following the steps in the above comment left by @VanKalkerFarms? This process remains the same today. While you may not have access to phone support based on the nature of your query, rest assured we all share the same knowledge and skills to support you, whether that be via email or message.

Given that this is a public platform, we're unable to troubleshoot Square Shop order queries here. You will need to reach out to our Support Team, or message us directly via social media with your order information, and we can look into it further with you.