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How on earth can a client charge back her vacation because it wasn't what she expected?

A former client of mine charged back her vacation because it wasnt what she expected!  She chose the resort. Even If I had, how can you blame the person who only booked your room and air?  Is it me or is scam written all over this!!!   

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Also, this resort is a 5 STAR family resort!!!!! The manager did everything he could to make that family happy.  I am so sick over this!!

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Alumni

Hi @kate311, receiving a dispute can be really frustrating. We can’t speak as to why the client (customer) created the dispute in the first place, however Square is here to help you through this process 100%! A member of our Disputes team will follow up with you via email. For more information about the Square Disputes Process please check out this Help Center Article.

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That’s horrible! Sorry to hear that! Some people are evil!

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