How do I track payments/deposits?

[Cyeldon]

My customer paid his invoice, but the money is not in my account

[Chad]

Hello @Cyeldon! Welcome to the Seller Community! 🙂

I recommend taking a look at this article on our Next Business Day Deposit Schedule. If your customer paid the Invoice on Thursday night or on Friday you will receive your deposit Monday morning. 

[mindorom]

How can I track that the money went into my checking account, it has been paid a month ago and I haven’t received any payment yet, the only difference is the business paying us has changed card number all this time receiving payment has never been a problem what’s the change

[Candlestore]

@mindorom ;

Go here: dashboard/sales/transactions 

Then choose Last Month or the dates around when the customer says it was paid or showed on your invoice.

Then click on Export and choose Transactions.  

Look for the transaction amount that is in dispute.

The file will be a csv file which can be opened by free software like Google Sheets.

In the Total Collected column look for the amount Charged to the customer or use the Find and fill in the amount if you have a lot of transactions and let the computer look for that amount in that column.

I do not use invoices but I think this is where all transactions are.  If this does not help you, you can do this also through Balance Transfers.

here: dashboard/balances