Help we processed a transaction today with a visa

[Bells]

Buts it’s not showing in transactions and card still has mint one it. We have a printed receipt but no transaction took place 

[Bells]

was a visa gift card 

we have a receipt but no real transaction took place 

[Valentina]

Hello there @Bells 👋 We're sorry to hear about the confusion with this transaction, but I'm sure we will get to the bottom of it with your help.

The Seller Community is a publicly visible platform, so to protect your privacy, we cannot provide insight into account-specific questions. Please reach out to our Customer Success team directly, and they'll be able to dig in with you to figure out what happened here - just follow these steps to reach out.