So I was told something similar when I was cold called to sign up with square. They told me I’d have a dedicated account manager, but the people you deal with to get set up initially are just sales and onboarding people. That’s why they disappear.
im having my first call with my “account manager” today, over a year later. Despite knowing we process multi-million dollars in credit card sales, they did not make a initial contact with an account manager until we had well surpassed the 1M mark in credit card sales, and then that was even some time later that we got the call.
my understanding from their job posting, is they only handle multi-million dollar accounts. And from my experience, it appears they wait until you prove you process that much with their system.
we will see how this call goes, because we were only ever giving links to articles to read to train on the system. Our use of the system is 100% self taught, including all of the features we do use. Which I find to be poor onboarding, but we are still here and have had lots of benefits from using square. Just wish transparency was something that we had more of from the beginning on account managers and if they are real and how they work.
