Card Reader Chip not working

[skn7520]

I just updated the Square apps, and the chip reader on the Card Reader is not working. Tap pay is still working, and I made sure iOS is up to date as well. Has anyone experienced this?

[ryanwanner]

Hello @skn7520 !

I'm wondering if the connection to the reader somehow got corrupted in the update to the software or if there's a firmware update stuck somewhere.

I recommend forgetting that reader through your Square app, force close the app, restart the tablet, reopening the app, and then try to reconnect it.

I wouldn't be surprised if it forces a firmware update on the reader once it's connected again, but even if it doesn't I'm hopeful that will work for you.

If it doesn't, there may be a problem with the reader itself. I recommend calling into Customer Service. They can do a little further digging and you may be eligible for a warranty replacement.

Hope this helps!

[skn7520]

Thanks for your reply! Yeah we tried all those and it’s still not working, so I guess we will contact Square support. Thanks anyways!