Custom amounts printing to kitchen printer

[TubsPub]

Every time we enter a custom amount on our register up front, it prints a ticket to the kitchen printer. How do we stop this from happening? We do a lot of carry-out grocery items in addition to our regular food orders, and we don't need to be sending tickets to the kitchen every time we do this.

[ryanwanner]

Hello @TubsPub !

There are a couple of ways to go about this:

The easiest is to disable Uncategorized Items from your printer station's category list:

More -> Settings -> Hardware -> Tap on your kitchen printer -> Edit the Printer Station -> In Person Order Tickets -> Categories to print

There are a few problems with using the custom amount screen for order entry. The biggest is that you can't really track sales from the custom. It just shows as a random sale on your reports. Also, if you have multiple Taxes enabled on your account, each tax will automatically be charged on custom amounts.

I recommend setting up a Grocery category on your system then have a Misc Grocery item. If you leave the price blank when you create the item, you will be prompted for the price every time you use it. A LOT easier to manage, and if you decide to be more granular with reporting at some point, the category is already set up: it'll be a lot easier to add specific grocery items.

Hope this helps!