Q&A with the Cash App Pay product team: Ask us anything about Cash App Pay on Point of Sale!

[Tom]

Hello Seller Community!

We were thrilled to welcome Cash App Pay’s Global Product Lead, @deep, and Global Merchant Product Marketing Lead, @pcuttica, to answer your questions and hear your feedback about accepting Cash App Pay on Square Point of Sale on October 3, 2023. (Note: We’re planning a separate product Q&A for Cash App Pay and Square Online in the future!).

Here’s a bit more context from @pcuttica:

In late 2021, we launched an update giving Square sellers the ability to accept Cash App Pay as a method of payment on both Square Point of Sale and Square Online. Since then, we’ve seen hundreds of thousands of sellers accept payments via Cash App Pay — whether that be through Square Register, Square Stand, or simply through the Square Point of Sale app on sellers’ mobile devices.

Recently, we updated the checkout flow on Square Stand so that the Cash App Pay QR code is persistently displayed alongside the NFC tap and CC chip reader, offering seamless payment flexibility for your buyers and allowing them to pay you the same way they're already paying their friends — via Cash App!

Did you know that Cash App is the #1 finance app in the App Store and fastest growing digital wallet? Tap into the embedded commerce and shopping behavior of the 54 million monthly transacting actives who rely on Cash App to send, spend, and save their money.

By accepting Cash App Pay, not only are you providing additional payment flexibility to your buyers, but you’re also reducing checkout friction by facilitating fast, simple, contactless in-person payments from your point of sale. And the best part, there’s no complicated pricing to process Cash App Pay — just the standard processing rate of 2.6% + 10 cents (card present) or 2.9% + 30 cents (card not present). Plus, Cash App uses the same fraud detection infrastructure and safety standards that monitor millions of daily Square Point of Sale transactions. Cash App also assumes liability for consumer fraud (as covered by Regulation E, exclusions apply.).

Note on account-specific questions: For your privacy and security, we are not able to address issues related to specific account status details in our public forums. If you need account assistance, please contact Square Support and they'll be able to take a deeper dive.

[#2]

Hello everyone, thank you for joining the product Q&A! Your questions were insightful, and we appreciate your participation. 💯

Although this event has concluded, we know that there are a few outstanding questions. If we didn't get to yours today, stay tuned as the Cash App team will follow up later this week. 🙏🏻

[deep]

Hi @ValB,

Cash App does not currently offer financing options or multiple payment options but it is something we’re exploring. In the meantime, Afterpay is available to SQ sellers and could be an option for customers who want more financing options on large purchases.

[Maggamooo]

I’ve used the cash ap pay and both times it took a long time and repeat scans to go through…..why? Can we make it faster? 

[deep]

Hi @Maggamooo, thanks for bringing this up and sorry to hear about the trouble.

Cash App Pay requires both the seller and the buyer to have network connectivity. When network connectivity is degraded, payments may take longer to complete. If you continue to run into issues with the app, try giving these troubleshooting tips a runthrough: Square Register Troubleshooting. If that doesn't resolve it, you can get in touch with the Customer Success team and they'll take a deeper dive.

[CrystalPassion]

Can I use CashApp Pay on my Square Terminal?

[pcuttica]

Hi @CrystalPassion,

Yes! To accept Cash App Pay on your Square Terminal:

• When the customer’s cart is fully built, tap Charge $X.XX.
• If you don’t see a list of payment methods, tap the the X in the top left corner.
• Select Cash App Pay as the payment method.
• When the QR code generates on the screen, have them scan it with Cash App on their mobile device. Your screen will then prompt them to add a tip to the sale.

You can find more information on all the ways you can accept Cash App Pay (and how to do so!) under “Accept Payments” in this help article.

[TAKEMPN3Y]

ANSWER THE QUESTIONS!!!!!!

[Tom]

Hey @TAKEMPN3Y, thanks for checking in. The Cash App team will address questions submitted on this thread related to Cash App Pay on October 3rd. If you have an account specific concern or urgent issue, please reach out to the Customer Success team — they'll get back to you as soon as possible. 💯

[LABeachGeek]

How do Cash App refunds work?

[deep]

Hi @LABeachGeek,

You are able to process refunds for Cash App Pay transactions just like you would be with other tender types. Cash App Pay transactions originating from the stored balance in the customer’s app will be refunded to the customer’s Cash App account balance. Cash App Pay transactions originating from a linked debit card or bank account will be refunded to the original card or bank account.

[berich3]

• How does Cash App Pay work? How do I know if I’m offering it? What's the rate?

[pcuttica]

Hi @berich3,

Thanks for the question! Paying with Cash App simplifies in-person contactless transactions at your POS, providing your customers an alternative payment method to complete their purchases and helping your business avoid the need to process card-not-present transactions. Accepting payments with Cash App Pay will depend on your setup, but here’s generally how it works for in person transactions on Square Point of Sale: 

During the checkout process at your POS, you can choose Cash App Pay as the customer’s payment method to generate a unique QR code on your device screen. For some Square hardware devices—Square Register and Square Stand 3rd Generation—the QR code is actually automatically displayed during checkout so you do not need to manually choose to generate the QR code. The customer then scans the code from their mobile device using Cash App to make their payment. You can learn more about how this checkout flow works on each Square device under “Accept Payments” in this help article. 

To know whether or not you are currently accepting Cash App Pay, simply go to Settings > Checkout > Payment on your Square Point of Sale and you will see a list of all the payment methods you are currently accepting (and not accepting) on that specific device. You can then drag/drop payment methods between the various states of acceptance. 

For rates: There’s no complicated pricing to process Cash App payments — just our standard transparent processing rate of 2.6% + 10¢ (for card-present transactions) or 2.9% + 30¢ (for card-not-present transactions). If you have a custom processing rate on your Square account, you’ll continue to process Cash App payments at that rate.

[WNCCatMuseum]

How can a museum best utilize the benefits of CashApp for endowment purposes?  We have guest’s check out in person using CashApp inside our gift shop for ticket sales & souvenirs.  Also we have had guests use our mobile username $********, where the funds are kept until transferred to the banking account.  Is/Will fundraising be available with USD & Digital Coinage and if so, how can that be best utilized?

[pcuttica]

Hello @WNCCatMuseum,

Hi there. Interesting use case. For fundraising, I think the best way for you to collect donations via Cash App Pay would be using Square’s Online Checkout Links product—and Cash App Pay integrates with this product as well! It’s simple and easy to set up. This article from the Square Support Center has really detailed instructions plus a helpful video. Also, there is no monthly fee for using Square Online Checkout links. You’ll only pay Square’s standard eCommerce processing fee of 2.9% + 30¢ per transaction. As far as support for digital coinage, we currently do not have any immediate plans to accept digital coinage via Cash App Pay.

[Stacelyn24]

We’ve never used Cash App before but we have had clients to ask if we accept.  I know that while the system was down with Square we had to have clients Zelle us for their payments.  I guess one question is how would we set it up and would the reporting still be the same?

[pcuttica]

Hi there @Stacelyn24, thanks for the question. It’s great to hear that clients have asked you whether they can pay with Cash App. The good news for you is that there is very minimal set up to be able to start accepting Cash App Pay as a payment method. In fact, there is no technical integration work at all. All you need to do is ensure that Cash App Pay is designated as an acceptable payment method on your Square Point of Sale devices/apps. You can do this by going to Settings > Checkout > Payment on your Square Point of Sale and you will see a list of all the payment methods that you are currently accepting (and not accepting) on that specific device. You can then drag/drop payment methods between the various states of acceptance.

As far as the reporting goes: All payments completed via Cash App will be reflected as the Cash App tender type in your sales reports. Cash App payments will appear in reports found through your online Square Dashboard and the mobile Reports applet on POS.

[homeprogreen]

What is the benefit to sellers for accepting payments via cash app vs just taking a regular card payment? Honestly I didn’t even realize it was possible to do this until 1 of my customers paid via cash app. If the fee was lower or if I understood what benefits I get then I would probably be more proactively steering customers to use it

[deep]

Hello @homeprogreen,

Hi there, this is great feedback. We definitely understand that a lower processing fee would be beneficial to you. However, even at the same rate as other “card present” tenders, like credit card or debit cards, we believe there are several benefits. 

• Cash App is the #1 finance app in the AppStore and is very popular amongst millennial and gen-z audiences, including teens. 

• It’s in the interest of sellers to accept modern and emerging payment methods that allow their customers to pay the way they want. 

• Cash App Pay makes paying simple and convenient. It enables customers to pay the same way they're already paying their friends, with Cash App—and keep it all synced on your Square Point of Sale.

[Purselady]

My question is, how does it work for over the phone selling? I used square for the sell on my tablet. QR code popped up, I took a picture of the code on my phone and sent to customer. It never went thru. Is this process even possible? 

[pcuttica]

Hi there @Purselady, thanks for the question. This is an interesting use case. The best way to sell over the phone and accept Cash App Pay would be using Square’s Online Checkout Links product—and Cash App Pay integrates with this product as well! It’s simple and easy to set up. This article from the Square Support Center has really detailed instructions plus a helpful video. Also, there is no monthly fee for using Square Online Checkout links. You’ll only pay Square’s standard eCommerce processing fee of 2.9% + 30¢ per transaction. 

[stephanie7771]

How do I enable this feature in my device?  It says currently unavailable and my app if up to date. Thanks. 

[deep]

Hi there, @stephanie7771! Thanks for the question. If your Square Point of Sale app is up to date, then you should have no problem accepting Cash App Pay payments. There is very minimal set up to be able to start accepting Cash App Pay as a payment method. In fact, there is no technical integration work at all. All you need to do is ensure that Cash App Pay is designated as an acceptable payment method on your Square Point of Sale devices/apps. You can do this by going to Settings > Checkout > Payment on your Square Point of Sale and you will see a list of all the payment methods that you are currently accepting (and not accepting) on that specific device. You can then drag/drop payment methods between the various states of acceptance. If you are still having trouble after following these steps, I’d recommend reaching out to Customer Support for assistance.