I use Square for Retail on the Square Register as well as Payroll, Appointments and Marketing.
1. On the register, if you scan a barcode but you are not on the correct screen, the barcode scanner should not beep or should beep differently notifying you that the item did not show up in the cart.
2. The Register screen should not time out and go dark if you are in the middle of scanning a customer's items.
3. Lag time during different functions cause serious delays.
a. If we search for an item in the system on the register, it takes at least 12 seconds to bring it up.
b. When accessing reports, if they have anything to do with inventory they take significantly longer to load. Some will never load and just gives me an error message.
c. When using the Printing labels from Item Library, we have a very bad load time. Sometimes it takes minutes to bring up one item. It will pull up the item, then it disappears before we can click on it, then it brings up our entire inventory to choose from and then it will auto load the very first item in our inventory.
d. We also have issues creating purchase orders and saving them properly. We can be in the middle of a purchase order and the system will freeze and then all of our work is lost. We have had issues with pulling up sku's to add to a purchase order. The same thing happens as when we try to print labels.
We have been using this system since the beginning of 2020. When we first started, they system was fast, and everything went great. about a year ago, it started to slow down. I was told that the number of items in our library should not affect our performance, but we currently have over 60,000 different sku's. We also use the split screen function on our windows 10 computers - we pull up the item library on one side and the purchase order on the other so we can search the item library for the item we want to add to the purchase order.
