Grow your business: Ask us anything about subscriptions and recurring payments!

[Tom]

👋  Hello Sellers! We were thrilled to have our Subscriptions team drop in for a Q&A on Wednesday, September 1st at noon PT / 3pm ET!

We recently launched a set of subscription features that unlock the ability to create subscription plans and accept recurring payments with your customers. As we will continue to iterate after this initial launch, our product team wants to hear directly from you.

With that, it was exciting to introduce you to @JenLax, who has been leading the charge with this new set of features. She and her team were eager to hear your thoughts on everything ranging from initial setup—to what you'd like to see more of in the future.

Note on account-specific questions: For your privacy and security, we are not able to address issues related to specific payments, deposits, or account status details in our public forums. If you need assistance on one of those topics, please contact our Customer Success team and they'll be able to take a deeper dive into your account.

[cecesonline]

How can a small business grow their business, make sales, and lead or draw customers to their website? 

[AdamB]

Hi, @cecesonline!. You may want to take a look at our recent Q&A for marketing and business development.

[cecesonline]

Can someone please help me? I am a new small business owner, and I need insight on my website. I also need someone to help me in recreating my logo, and my business name. Thank you al, be blessed, and stay safe. 

[VanKalkerFarms]

I would suggest a site like Fiverr they can make logos custom for businesses very reasonably.

[GourmetOnWheels]

@Tom where can I find out everything about subscriptions? I like to see the functionality before the event.

René

[Tom]

Hey @GourmetOnWheels, thanks for bringing this up! To learn more, head over to this article in our Support Center: Get Started with Subscriptions in Dashboard.

If any questions come up after reviewing that, let us know here and we'll make sure you get the information you need. 🙏🏻

[GourmetOnWheels]

Thanks, @Tom What are the fees/ expenses associated with subscriptions?

René

[jean_sq]

You would pay 2.9% + 30¢ per transaction on each subscription, regardless of whether the card is present or not present. There are also no monthly fees.

[jean_sq]

You would pay 2.9% + 30¢ per transaction on each subscription, regardless of whether the card is present or not present. There are also no monthly fees.

[Shabbyology]

Hello Tom,

I'm having trouble adding sales tax on my subscriptions, we have a 10.25% tax rate and the system will not accept it.

Also, I need to Edit the plan names, I reviewed the instructions, So we have to duplicate and then delete????

Also, can a Bi-monthly frequency option be added.

[jean_sq]

Thanks for pointing out the issue with adding sales tax! We believe that is a bug and will address that. With regards to editing plan names and the bi-monthly frequency, those features will be available by the end of this year.

[jean_sq]

Hi, I just wanted to let you know that the sales tax issue has been resolved. Thank you again for pointing that out!

[MoonGoat]

1. Could a monthly reoccurring subscription retrigger an entry into a shipping partner such as Shippo?

2. Could a customer pause or control more facets of their subscription on their own vs messaging the business?

[jean_sq]

Currently subscriptions do not support fulfillment flows (like Shippo) but we hope to support them later this year or early next (2022). Per #2, currently a subscriber can cancel their subscription or change their payment method (via links in their initial subscription email). Later this year we will be offering pause/resume functionality (for both seller and buyer) on subscriptions.

[pmarsland]

I've tested the subscription process and it works great at creating the charge to my credit card, and crediting my Square account with a payment, but no subscription order actually shows up on my orders list with all of the 'live' orders.  Were it an actual customer with a subscription, I'd happily go along packing the day's orders but never see an indication of the subscription order taking place.

What I hope for is to have a subscription trigger every week (month, two weeks, whatever), payment is collected, and an actual order shows up on my orders list that I get to fulfill.

Am I missing a step?

[jean_sq]

No, you are not missing a step. At this time subscriptions does not support fulfillment flows. We are expecting to support this in late 2021 or early 2022.

[Twpchair]

Hello, I have a retail furniture store brick and mortar. How or what is your opinion on how to set up and word kindly but stern that customers can prepay by invoice and pick up? We run into the problem that most will pay when their items are ready for pick up but they take 3/4 months to pick up the pieces of furniture! Floor space is taking up space for new items. Should I or can I add a fee after a month of not picking up the item they ordered and is there a feature for this on the app? The customer service and is required to put 50% down to place the order and 50%  when picking up. If there is not a feature for this I would love one thank you for your any advice you can give me! We can not keep furniture in stock and usually running 8-12 weeks out for delivery to the store. 

[JosietheBeautic]

I would have them pay a deposit and then send them an invoice or recurring bi weekly or something that would work up to clearing their balance? Would that work?

[Twpchair]

Yes!!! I saw your comment and started to use this option this week and the customers like it as well. They can't always be here for pick-ups so paying for it by invoice is so much easier for them or others have emailed back and said we will pay when we pick up so I could take them off the reaccuring emails. Thank you so much! Being retail furniture big items we don't do a lot of online shopping so this is perfect!

[Jewelz4all]

With the recent Square acquisition of Afterpay how soon will that be added as a payment option for online sellers?

[AdamB]

Thanks for your question, @Jewelz4all - stepping in for @Tom. 

Is this something you wanted to offer specifically for subscriptions and recurring payments, or just in general?