Product Suggestions within the Online Store

[TrekVitality]

Is there a way to add product recommendations/up sells at checkout?  It would need to be based on the product or category they're purchasing.

[Joe]

Hi there, @TrekVitality 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us! We hope this space proves to be a valuable resource while learning to grow your business with Square.

As of now, Product Suggestions listed at the checkout of the Online Store would be considered a Feature Request. I have seen a lot of feature suggestions come through the Community, but this one is particularly good. In that vein, I'm going to pass this over to our Product Teams for added visibility. Should anything come down the pipeline, we will notify you here on this thread!

Thanks, again! 

[TrekVitality]

Joe, I appreciate the update and love the use-ability of Square.  However certain features should be expedited as their urgent for retail.  I've asked before and are always told we're working on it...a bit frustrating as this was >6 months ago. 

Here's what I'm looking for:

-as mentioned the ability to make suggestions at checkout or at product selection to up-sell

-ability to identify customers by product and category, use the marketing emails to target more precisely

-subscription for products....customers want to have the ability to get products they use regularly shipped every month to their door

[Joe]

Thanks for the quick response, @TrekVitality. Under which platform did you ask for these features before? I am only seeing your previous post in your history on the Community - and this platform is where suggestions are most formally acted upon.

We field thousands of feature requests each week here on the Seller Community, and bringing these features to fruition often takes an ample amount of time and effort from our engineers. We want to ensure that our releases are not just surface level products, but the best all-around resources to help you grow your business.
 

We understand that it might be difficult waiting for something to be built out, but our engineers are working on various different requests brought up by our sellers, and working with Apple, Google, and our other partners in order to approve these changes and be able to push them out in future updates.

[TrekVitality]

Joe,  Good to know and I was working through my account manager.  That said the upgrades I'm asking for should be top priority for anyone using Square for retail.  Honestly, I would have expected these functions to already be included. 

For example not being able to identify the customers that buy chocolate and target them with an offer or information, is a core function of marketing.

Do you have an update for any of the functions I've asked for?

[Joe]

Got it! That makes total sense, @TrekVitality. Account Management does also have its own resources for collecting specific feature feedback, as well - but we are always grateful to organize and pass it along here on the Community also. 

As of now, our Marketing subscription service is purposed for reaching out to customers through email and text notifications - updating customers of new products or promotions. I can definitely see how direct purchase history marketing would be so helpful here, however! Happy to continue to pass this along.

I don't have any specific or shareable timeline for the features you've asked for - but will reach back here and vocalize any changes as soon as I have them for you!