@FirebrickBread First, thanks for bringing this up! As soon as I saw it I thought “that can’t be right,” and went to my Online Store and found out it WAS right! Lol. I did some research, including calling customer success on the phone. It took a few, but I got it resolved. Before I answer, I will say that that particular settings screen you mentioned is VERY VERY CONFUSING. Strange terms and choices of words. It definitely needs to be cleaned up and I’ll certainly bring that up to someone. Anyway, here’s what I had to do to fix it (it’s pretty simple).
Go back to editing your location settings for Pickup & Delivery. Scroll down until you see a setting that says “Do you want to let customers schedule pickup orders for future days?
Toggle this on. If you want, you can change the number of days in advance customers can schedule pickups/deliveries. Unfortunately, you can’t choose zero, which you SHOULD be able to do. I chose 7, because I have no choice.
Save these settings. When you go back into your store and create a test order, you should now see a list of times to choose from.
Like I said, it’s confusing and misleading. But at least you can get up and running again. I’m not sure why this should even work, but it does.
Let me know if you have any other questions.
@FirebrickBread First, thanks for bringing this up! As soon as I saw it I thought “that can’t be right,” and went to my Online Store and found out it WAS right! Lol. I did some research, including calling customer success on the phone. It took a few, but I got it resolved. Before I answer, I will say that that particular settings screen you mentioned is VERY VERY CONFUSING. Strange terms and choices of words. It definitely needs to be cleaned up and I’ll certainly bring that up to someone. Anyway, here’s what I had to do to fix it (it’s pretty simple).
Go back to editing your location settings for Pickup & Delivery. Scroll down until you see a setting that says “Do you want to let customers schedule pickup orders for future days?
Toggle this on. If you want, you can change the number of days in advance customers can schedule pickups/deliveries. Unfortunately, you can’t choose zero, which you SHOULD be able to do. I chose 7, because I have no choice.
Save these settings. When you go back into your store and create a test order, you should now see a list of times to choose from.
Like I said, it’s confusing and misleading. But at least you can get up and running again. I’m not sure why this should even work, but it does.
Let me know if you have any other questions.
It does not make ANY sense, even remotely! But I know you were being nice. LOL. FYI I have filed a bug report, and included a copy of our conversation here. I’ll let you know if anything comes of it. The more I dig, the more this seems like an obvious bug.
