API - Loyalty Program

[Tapio]

I read a question answered which stated there is no API for the loyalty program. However, is there a way to track if the customer entered their loyalty information after checkout out through the POS (i.e. using Square Payments)? Our customers are currently using the loyalty program and we are developing a mobile app so they can place orders from a tablet in the store. Without the ability to keep the rewards in sync, it will force us to build our own POS which leverages the Square POS, so that we can track rewards in both the app and at the register.

Are there plans for a loyalty program API? This feature would help us tremendously and give a lot of flexibility to developers.

[Tapio]

I'm going to test if using the Square POS API to process the payment (using the Square app) will capture the stars.

[Kpay]

@Tapio sorry for the delay here. Loyalty info shouldn't come through using the Square POS API, but I spoke with our developer team and exposing the Loyalty API is on their radar - just no publicly available timeline right now. I'll update this thread when/if that changes. Thanks for your post! 

[strandsupplmnts]

Hi, is there any update on a timeframe for this? Thank you! 🙂

[Chad]

Hello @strandsupplmnts! 

Currently we're still looking into this, but we don't have a timeline to share at the moment! If there are any updates a Community Team Member will update this thread. 

[GatherBistro]

I know it is noted that this discussion will be updated, but it has been over 6 months since the last comment regarding making the loyalty API public. Is there any sort of updated timeline? Thank you, Anette

[pc3digital]

Hi GatherBistro,

Please message us at peter@pc3digital.com, we can help

[strandsupplmnts]

We are interested in getting an update on this also -- we want to be able to offer rewards through our online store as well as in-store purchases. Thank you!

[EJ_]

Hello to you both @GatherBistro @strandsupplmnts 

Unfortunately there's nothing new to report around this, but we're trying our best to advocate on your behalf since it seems to be gaining more interest as of late. 

Hopefully we can get this prioritized and rolled out in the near future. If anything changes, we'll post an update for everyone. 

[balmonte]

Very much interested in a loyalty API. Hope to see something released soon. 

[pc3digital]

Hello Balmonte,

We are a NYC-metro agency, message us at peter@pc3digital.com, we can help

[UserTM]

Any update on this?

[Helen]

Not yet @UserTM! We can't share timelines here in the Community but if an API for Loyalty is available in future we'll definitely announce any updates - we'll and post here in this thread to give everyone a heads up.

[agrasso347]

any update on this? We are also interested in this. Angelo

[Helen]

Not yet @agrasso347! Now that you've replied to this thread you'll be notified of any new posts.

If you'd like to keep an eye on a thread without replying click 'Subscribe' in the top right (you must be signed in to see the option to Subsribe)!

[pc3digital]

Hi Angelo,

message us at peter@pc3digital.com, we can help enabling loyalty points to be earned from the Square-WC integration

Peter

[pc3digital]

message us at peter@pc3digital.com, we can help

[imaginesoda]

We are developing an app ourselves. How is the square API for payments working?

[EJ_]

Hi @imaginesoda

Glad to hear you're looking to use the Square API for your app. 

Check out the Developers Discussions board when you get a chance. There might be good insight and resources that could help. 

[vrthecoffeeguy]

I'm switching from Square's online store to a WooCommerce store, but I'll still use the Square dashboard to manage orders, customers, etc. Many of my customers are currently enrolled in Square's loyalty program, but any orders from WooCommerce do not give customers Square loyalty points even though my customers are synced between both platforms. Square support told me these points aren't synced with third parties. I have a Square POS in my store in addition to online orders where customers can earn points. 

Any work-a-rounds or suggestions on how to automatically award customers points in both systems?

[nika]

Hey @vrthecoffeeguy- Thanks for your post!

Unfortunately there isn't a way to automatically have loyalty points added to a customer's profile after they've made a purchase through WooCommerce, or any other third party sites for that matter. And there isn't any real workaround. if we hear of something, we'll update this thread.