If you had to pick one feature you feel Square's platform is missing, what would it be? 🪄

[isabelle]

Hi Seller Community. We here at Square are wondering...

If you had to pick one feature you feel Square's platform is missing, what would it be?

We look forward to reading your replies! 👀 

[cashaber · Accepted solution]

I would like to see a price override option.  This option will allow you to change the price of any item temporally "for this sale only" on the fly like at the POS counter on the register.  

IE. Customer comes to your location, selects an item they wish to buy and requests a lower price due to damage to item or other reasons...  (would need manager approval) you would touch the price of the item and change it. then a box would popup for reasons IE  Damage,late delivery, price was advertised at a lower price, price match at other stores etc... or Other "type in reason."

I dont think this is much to ask and would benefit everyone using the system

[HeadHoncho]

Track Lost Sales

Senerio: Customer asks for something you do not carry/offer.  

Solution: Employee could add request(s) to a Lost Sales ledger for reporting.

During my experience at Kinkos aka FedEx Office, whenever a customer would ask for a product/service we did not provide/offer, the crew member would explain/acknowledge the customers request, and advise them that it [request] was being added to the Lost Sales Report which has the potential to bring the customer's request to the attention of management and the company as a whole.  This is a step towards providing/offering such products/services or refining marketing communications for the brand.

By definition, a sale is lost for a retailer if neither an exact match nor a satisfactory substitute is available at the retailer. However, a customer who is willing to visit a store on several occasions may find a satisfactory product at the benefit of your competition. Therefore, a lost sale for a retailer is not necessarily a lost sale for the company.

[Nscw]

The option to "See more" in the service description.