How do you handle no call/no shows for employees OR clients? 🙈

[isabelle]

We're back with another Question of the Week! This week we're wondering...

How do you handle no call/no shows for employees OR clients?

We look forward to reading about your experiences below! ⬇️ 

[CleanPro]

You could have an incentive. For example: If an employee has no late days or no show's you will pay them $20 an hour, if they call in or are late than you pay them $15. You hire them in at $15 an hour and let them know if they have no write up's they will get a bonus every week of the $20 an hour. If it is a constant recuring things, you might want to just let them go.

[Codydev]

My time is valuable, if employees don't respect there job enough to call off work I don't have time to employ them. They are fired!

[Graphics1951]

They would need to sign an agreed contract on what my company's rules are which is very simple. There is something about signed contracts that holds a very strong sense of seriousness and responsibility. It closes in on the space for any irresponsible misconceptions from the start. This all happens at the get go during an employee's interview and hiring. One of these simple rules are three strike and out and the next is no communicating with company's clients to doing work outside of company's approval. In fact this would never be accepted. The nature of my work hires individuals who are highly skilled in this field that were looking for employment and can easily try to persuade client to use their services outside of my jurisdiction. So briefly, it would have to be the three strike and out with their explanation and no communication with clientele with motives to steal contracts/clientele.

[RichNSweet]

I've always treated a no call/no show as a voluntary quit and they didn't work for me anymore

[philesthercon]

Keep swimming (aka: working) & if it becomes a more than twice occurrence courteous, yet firm, goodbye. 

[DinaLRosenberg]

Thankfully we've never had issues with employee no-shows- we're lucky to have an amazing team- and we try to foster that relationship with them by providing lots of fun events and team buildings... snacks (who doesn't want snacks),etc.

As for customers we have had issues with people bailing on their live-sale orders or not showing up for appointments. Thankfully with using the square calendar app, people are pretty cool about cancelling their appointments if they schedule thru the app. If they ghost on their live sale claims and don't pay-- we don't "see" their claims moving forward.

[Bronze_Palms]

No calls no shows are not able to book with us ever again. Sounds harsh but its rude and theres no excuse to not show up for an appointment that you recieve 5 reminders about.