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Restaurants Revitalization Fund: Common Questions & Answers

Hi Food and Beverage Sellers! 

 

Square will start enabling applications for the Restaurants Revitalization Fund (RRF) today Monday, May 3rd at 12:00 PM EST. This plan includes a $28.6 billion fund for awards to eligible businesses, administered by the SBA. Square is working with the SBA to help business owners apply for an award if they are eligible. If you meet the program requirements, you can submit your application through your Square Dashboard or through the SBA Portal. If you are eligible to apply through Square, we will pre-fill your application with information you have on your Square account.

 

I encourage you all to take a look at the Live Q&A: Restaurant Revitalization Fund for Square Food and Beverage Sellers for common questions and answers. I’ve also included an overview of the Live Q&A below:

 

When can you apply:

  • Applications start on Monday 5/3 at 12:00 p.m EST / 9:00 a.m. PST.
  • The SBA has a registration window open on Friday 4/30, but if you plan to apply through Square you do not need to register with the SBA. 

 

Who can apply through Square:

  • To determine if you are an eligible business type, you’ll need to visit SBA’s website (sba.gov/restaurants).
  • If you processed with Square in 2019 and 2020 (Table 1 or 2 in the RRF application), you can apply through Square’s dashboard or the SBA. If you used multiple POS providers during that period or had supplemental income e.g. from online ordering apps, you can still apply with Square. You’ll be able to add supplementary income information — but the SBA may require you to provide additional documentation before you e-sign your application.
  • If you began processing with Square in 2020 or 2021 (Table 3 in the RRF application), then you will need to apply through the SBA. You can get useful information from your Square account to include in your application — to learn how, please take a look at our Support Center.

 

Why you should or should not apply with Square

  • If you apply through Square can save time completing and submitting your application with pre filled data from your Square account.
  • Submitting through Square can help you get your application in front of the SBA quickly — before the RRF funds run out.
  • Square will enable you to add supplemental revenue information in your application for either Table 1 or Table 2 applicant. However, if you are a Table 3 applicant, you will need to apply via SBA because Square will not let you upload supporting documentation for eligible expenses. 

 

How can you apply with Square:

  • If you are eligible to apply through Square, you’ll need to log in to your dashboard when the application window opens, using the owner’s login. From there, you’ll find a specific RRF module from where you can start your application.
  • Square will have pre-filled your application with the information we know about your business. That said, there is information we do not have access to. To complete your application as fast as possible we recommend to have the following information handy:
    • The date (day, month, and year) you began operations.
    • How many months you operate in every location. This is especially important if you operate a seasonal business. 
    • Any additional income you may have earned in 2019 and 2020 that was not processed through Square. Ideally you are tracking this income by location. If this information is not available feel free to distribute this across locations ensuring the total revenue by location (through Square and other sources)stays under $5M.
    • Your PPP loan information — especially if you did not process these loans with Square.
  • After submitting your award application through your Square Dashboard, you’ll need to eSign your application. Here’s how it works:
    • Open an email from Square with the title “Your RRF award application is not yet complete.” Follow the link in the email to visit the SBA portal.
    • If you see a page with the title “Third Party Signup,” you are in the right spot. Enter the text you see in the grey pixelated image in the appropriate field and click Complete Sign Up.
    • You’ll then receive an email from SBA with the title “SBA Restaurant Revitalization Fund - Password Reset E-mail.” Click the link included in the email to reset your password.
    • Once you complete your password reset, scroll to the bottom of the page and click Sign and Submit Application to sign your application via DocuSign.
    • The SBA may also require additional documentation for your application if you indicated revenue outside of Square. From the SBA portal, you will be able to upload supporting documentation to the Additional Info Needed section if required by the SBA.

 

How can you get help if you have more questions?

  • If you have more granular questions about the application process, eligibility, or awards, please reach out to the designated SBA helpline (844-279-8898) or the SBA district office. Applicants can call this number for multilingual application or program support.
  • Reach out to your SBA District Office: Applicants can reach out to their local District Office for tailored regional SBA support.

 

Note: You will be able to apply through Square if we have available processing data for at least a portion of 2019 and 2020 available through your Square account. If you are able to apply through Square, you will see a module on your online Square Dashboard prompting you to begin the application. If you apply through Square you do not need to register through the SBA portal. If you began processing with Square in either 2020 or 2021, we recommend that you apply through the SBA Portal. Square will not be able to support these applications and you will not see a module on Dashboard to begin your application.

 

Update: The SBA has announced that they will officially stop accepting applications for the Restaurant Revitalization Fund (RRF) on Monday, May 24, at 8 p.m. ET.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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Apologies for the issues! Here is the latest in updates:

  • Withdrawing applications - In the instance that you made an error or submitted an incorrect application, you are now able to withdraw your application from the SBA Portal and restart your application through your Square Dashboard. To begin this process, login to the SBA portal with your SBA user ID and click “withdraw.” Once you withdraw your application, you will be able to see the RRF “Start Application” module on Square Dashboard. Please keep in mind, fields that you previously filled out in your application will not be retained and you will need to fill out your information again. Once you submit the application again through Square, you will receive a new SBA user ID to login to the SBA portal and login to eSign your application.
  • Annualizing receipts - We were informed by the SBA that there was an error in some RRF award calculations. Impacted sellers have been emailed and will need to re-submit their application through Square. This will ensure that the potential award amount is correctly reflected in their application. We apologize for the inconvenience and encourage you to resubmit your application. Square is not involved in the allocation or determination of any funds. For any further questions or information, please reach out to the SBA.
  • Issues with emails not received -In the case that we were not able to successfully submit your application through Square to the SBA due to an error in the application, you will receive an email letting you know that there was an error with your application, what the error was, and prompting you to resubmit through your Square Dashboard to resolve the error. If Square was unable to submit your application to the SBA, you will receive an email prompting you to apply through the SBA.
  • General application glitches - If this issue is still happening after signing out/signing back in, please reach out to our Support team so they can file a ticket with our engineers.

I'll be sure to share any additional updates on this thread. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square

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I applied first thing on Monday using Table 2.  Took about 15 minutes to complete including signature.  On Friday morning I received an email from the SBA and Square reading that my application had been cancelled because of faulty calculations by Square.  So I had to start over this morning - a full five days after the portal opened.

 

My question is will I lose my place at the front of the line where the monies were available or will I have lost my place and start over on Friday due to Square's error and just hope for the best?  Very high stakes to have this type of error by Square.

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This happened to me as well. I called the SBA in tears yesterday and was told that I lost my place from Monday morning and my application is now dated May 7th. I have been so upset since then. I am very happy for all those who have already gotten approved and also livid that I am at the back of the line now. My application which I had to do directly through the SBA is still under IRS verification.

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Well I guess me too then because I did not upload a full bank statement.  I did send three months but it wasn't complete .  how could I have made that mistake.  I called Wednesday and SBA rep said my application looked fine.  Well it wasn't fine I got message via email Thursday 6th to upload complete application.  As soon as I saw that they wanted me to re-esign I knew I lost my place in line.  I too am still under IRS verification.  I have been asking if anyone got any bank deposits made with small change amounts and I have not heard a response from anyone.  I got that on Tuesday morning.  

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Does anyone know if other POS services are having this many issues? Similar or different? 

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Do we need 2019 tax return attached to the application if we apply through square? I did apply through square but it didn’t allow me to upload documents. I only have sales through square and calculating the award using square’s sales.  Are sales on square enough as proof of revenue and bo need tax returns if applied through square?

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You still need to go to SBA website to upload your documents & e-sign before your application form complete.  I was applying with Square and never received e-sign email. I refilled in SBA web on the same day and attached 2019 Tax Return & 2020 P&L statement. I received "APPROVED" email from SBA this morning. Hope it help.

 

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The SBA requires 2019 & 2020 income tax returns. Applying through Square does not allow for any documentation upload, but that doesn’t mean the SBA will not ask for additional documents once they review your application sent from Square. Be prepared to submit additional information if the SBA asks for it. 

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We used Square and it went almost immediately to "under review". It stayed there til this morning where it skipped straight to approved. No further documentation needed. We also got an email from the SBA saying we'd be funded in 3-7 days.

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I just got an approval email. Currently crying. I've called them every day since I applied to check and hadn't moved from review since.  Says funds will be deposited within 3-5 business days of the email.  

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Congrats. Sounds exactly the same as what I just got. I applied originally on Monday 20 minutes after it opened, and after 30 hours of no email from square to sign docs, I did the, "forgot username trick as posted earlier in the forums", to sign my docs on the SBA website on Tuesday. Good Luck everyone.

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Congratulations! I know how hard this has been for you as well as all of us.  Very happy for you.  Yahoo! Someone getting funded!

Did you ever get any small change deposits into your account?  I got that immediately Tuesday morning.  Please can you tell me the stages of your application status.  I was in review and then I got a message that I did not put in a complete bank statement.  So I had to upload another three.  I then had to sign again which concerned me because I think when you resign you lose your status.  This happened on Thursday.  Immediately after uploading the correct bank statement I went into IRS Verification.  I have been there since.  I am curious as to how your application status went.  I guess the steps that it went thru.  I started to go thru Square on Monday morning but things would not move forward so I went to the SBA site and directly went thru them. Hoping that I hear something soon.  

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I applied through square all sales through square, completed on Square by 12:20 Monday as 100%woman owned and under 500k. Then I changed the password.  Then I  ignored the prompt to wait two hours to DocuSign.  Kept hitting refresh with tears in my eyes till it listed to me.  Docusigned by 1245.  Called every day since.  No movement no news no request for more info.  After my year trying to deal with the SBA and push my Eidl reconsideration through and having spoken with more SBA reps than I care to disclose, I feel pretty strongly that square is doing everything they can to try and make up the deficit they're experiencing with customer care.  My family didn't have another dollar to put in to keep our livelyhood running, and ultimately I believe Square was the missing piece here.  If you have an app directly with SBA I'd call every day to make sure you're not missing anything, and that your app is complete, based on only my experience with Eidl.  It's nothing to ask if any more info is needed.   Don't panic, but be an advocate. I'll believe all of this when the funds are deposited,haha. Like everyone else, I'm just so exhausted I feel like I cry all the time. 

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CONGRATULATIONS! It’s so good to hear the program is actually helping small businesses. That was pretty fast considering it hasn’t even been 7 days since the RRF application opened. Best wishes for your continued success! 😁

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Congrats to you we just got approved on the 29th. Curios how long after approval did it take before you received deposit? 

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I did too!!!! I’m so grateful to God

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We also just received our approval email!  Thank you Square for making this process easy and quick!

Shannon Teague
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I also received an approval email.  When I log onto the SBA portal it does not indicate my status. 

did you receive the email from  

“no-reply@sba.gov”

 

Is this legit?  I’m afraid to believe it 

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Yes, It is legit! Happy for you! It happened to me I "Exit Wizard" went back to the very 1st page; problem solved and be able to see "Approved" status.

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Just want to let everyone know that I went through square application on Monday evening since I didn’t see the tab for the application all morning til the evening of Monday . There wasn’t issue since both my ppp loan was with square too . Square only did calculation according to my sales on their system. Just got an email this morning for approval and funds will be funded within 3-7 business days. I’m one of the lucky one that was able to have a smooth process. Hopefully everyone is able to get approve soon too. 

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Can you tell us if youAre  under $500000 sales or over? 

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We are under $500,000 and we are a  women owned business. 

Shannon Teague
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