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Restaurants Revitalization Fund: Common Questions & Answers

Hi Food and Beverage Sellers! 

 

Square will start enabling applications for the Restaurants Revitalization Fund (RRF) today Monday, May 3rd at 12:00 PM EST. This plan includes a $28.6 billion fund for awards to eligible businesses, administered by the SBA. Square is working with the SBA to help business owners apply for an award if they are eligible. If you meet the program requirements, you can submit your application through your Square Dashboard or through the SBA Portal. If you are eligible to apply through Square, we will pre-fill your application with information you have on your Square account.

 

I encourage you all to take a look at the Live Q&A: Restaurant Revitalization Fund for Square Food and Beverage Sellers for common questions and answers. I’ve also included an overview of the Live Q&A below:

 

When can you apply:

  • Applications start on Monday 5/3 at 12:00 p.m EST / 9:00 a.m. PST.
  • The SBA has a registration window open on Friday 4/30, but if you plan to apply through Square you do not need to register with the SBA. 

 

Who can apply through Square:

  • To determine if you are an eligible business type, you’ll need to visit SBA’s website (sba.gov/restaurants).
  • If you processed with Square in 2019 and 2020 (Table 1 or 2 in the RRF application), you can apply through Square’s dashboard or the SBA. If you used multiple POS providers during that period or had supplemental income e.g. from online ordering apps, you can still apply with Square. You’ll be able to add supplementary income information — but the SBA may require you to provide additional documentation before you e-sign your application.
  • If you began processing with Square in 2020 or 2021 (Table 3 in the RRF application), then you will need to apply through the SBA. You can get useful information from your Square account to include in your application — to learn how, please take a look at our Support Center.

 

Why you should or should not apply with Square

  • If you apply through Square can save time completing and submitting your application with pre filled data from your Square account.
  • Submitting through Square can help you get your application in front of the SBA quickly — before the RRF funds run out.
  • Square will enable you to add supplemental revenue information in your application for either Table 1 or Table 2 applicant. However, if you are a Table 3 applicant, you will need to apply via SBA because Square will not let you upload supporting documentation for eligible expenses. 

 

How can you apply with Square:

  • If you are eligible to apply through Square, you’ll need to log in to your dashboard when the application window opens, using the owner’s login. From there, you’ll find a specific RRF module from where you can start your application.
  • Square will have pre-filled your application with the information we know about your business. That said, there is information we do not have access to. To complete your application as fast as possible we recommend to have the following information handy:
    • The date (day, month, and year) you began operations.
    • How many months you operate in every location. This is especially important if you operate a seasonal business. 
    • Any additional income you may have earned in 2019 and 2020 that was not processed through Square. Ideally you are tracking this income by location. If this information is not available feel free to distribute this across locations ensuring the total revenue by location (through Square and other sources)stays under $5M.
    • Your PPP loan information — especially if you did not process these loans with Square.
  • After submitting your award application through your Square Dashboard, you’ll need to eSign your application. Here’s how it works:
    • Open an email from Square with the title “Your RRF award application is not yet complete.” Follow the link in the email to visit the SBA portal.
    • If you see a page with the title “Third Party Signup,” you are in the right spot. Enter the text you see in the grey pixelated image in the appropriate field and click Complete Sign Up.
    • You’ll then receive an email from SBA with the title “SBA Restaurant Revitalization Fund - Password Reset E-mail.” Click the link included in the email to reset your password.
    • Once you complete your password reset, scroll to the bottom of the page and click Sign and Submit Application to sign your application via DocuSign.
    • The SBA may also require additional documentation for your application if you indicated revenue outside of Square. From the SBA portal, you will be able to upload supporting documentation to the Additional Info Needed section if required by the SBA.

 

How can you get help if you have more questions?

  • If you have more granular questions about the application process, eligibility, or awards, please reach out to the designated SBA helpline (844-279-8898) or the SBA district office. Applicants can call this number for multilingual application or program support.
  • Reach out to your SBA District Office: Applicants can reach out to their local District Office for tailored regional SBA support.

 

Note: You will be able to apply through Square if we have available processing data for at least a portion of 2019 and 2020 available through your Square account. If you are able to apply through Square, you will see a module on your online Square Dashboard prompting you to begin the application. If you apply through Square you do not need to register through the SBA portal. If you began processing with Square in either 2020 or 2021, we recommend that you apply through the SBA Portal. Square will not be able to support these applications and you will not see a module on Dashboard to begin your application.

 

Update: The SBA has announced that they will officially stop accepting applications for the Restaurant Revitalization Fund (RRF) on Monday, May 24, at 8 p.m. ET.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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Apologies for the issues! Here is the latest in updates:

  • Withdrawing applications - In the instance that you made an error or submitted an incorrect application, you are now able to withdraw your application from the SBA Portal and restart your application through your Square Dashboard. To begin this process, login to the SBA portal with your SBA user ID and click “withdraw.” Once you withdraw your application, you will be able to see the RRF “Start Application” module on Square Dashboard. Please keep in mind, fields that you previously filled out in your application will not be retained and you will need to fill out your information again. Once you submit the application again through Square, you will receive a new SBA user ID to login to the SBA portal and login to eSign your application.
  • Annualizing receipts - We were informed by the SBA that there was an error in some RRF award calculations. Impacted sellers have been emailed and will need to re-submit their application through Square. This will ensure that the potential award amount is correctly reflected in their application. We apologize for the inconvenience and encourage you to resubmit your application. Square is not involved in the allocation or determination of any funds. For any further questions or information, please reach out to the SBA.
  • Issues with emails not received -In the case that we were not able to successfully submit your application through Square to the SBA due to an error in the application, you will receive an email letting you know that there was an error with your application, what the error was, and prompting you to resubmit through your Square Dashboard to resolve the error. If Square was unable to submit your application to the SBA, you will receive an email prompting you to apply through the SBA.
  • General application glitches - If this issue is still happening after signing out/signing back in, please reach out to our Support team so they can file a ticket with our engineers.

I'll be sure to share any additional updates on this thread. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square

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673 REPLIES 673

True...you can go through SBA bit the Square application is so much easier. 

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This is what SBA says on their site.  Square needs to help us resubmit...

Screen Shot 2021-05-03 at 1.32.34 PM.png

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@Ani_  SBA told me to contact square regarding the incorrect prorated 2019 income square submitted to SBA.  I do not see a number or way to Contact Square as suggested.  What do I do?

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You have to find the SBA’s number for your PPP. Someone left a link in this thread. The bank or company changed it for whatever reason.

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I can't seem to continue past page 3.  Is this an issue for anyone else?

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Hi @teatownalabama is this issue still happening? Let us know.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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How long does it take to get the email

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Hi Ani, do you know if we can get a Pin number? I called the SBA and they said they see my application but for them to give me a confirmation they need a pin number I should have received. 

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@rmorales1 This should be your username. After submitting their application through Square, you should have received an email from Square with your SBA User ID and a link to navigate to the SBA. If the seller you do not receive an email or have misplaced your SBA user id, you'll be able to view it from their RRF module on Dashboard. Hope this helps!

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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@ani - Hi any update yet on annualized receipts and whether submitted applications will be fixed or withdrawn?

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Hey @John2018  Will share an update soon!

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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Hey @John2018, I just shared an update on the best answer.

 

Sharing with you here as well - Sellers who saw a discrepancy in the award amount generated by Square vs. the SBA, will no longer see a discrepancy. This issue has now been resolved. For those who did not eSign and waited for guidance, they are now able to withdraw their app from the SBA portal, fill out the application through Square again, and resubmit.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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If it was submitted already, then what should be done? Is the discrepancy gone on the submitted application now also, or does the application have to be withdrawn and re-submitted?

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Hi @John2018  if you submitted already, you will no longer see a discrepancy. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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Just to be sure then, I do not have to withdraw the application and start over?  That is great news if correct! The discrepancy still shows for now in the SBA portal, but I trust it will go away after they have time to update.

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Hi @John2018, Did you sign already? If you have not signed and are still seeing a discrepancy, you will need to withdraw and resubmit. If you have signed already, let us know. We'll have to reach out to the SBA for more information. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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Yes, it was signed and submitted with an accompanying message about the variance. SBA said to check with you

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@Ani_   Please provide an update, do you have the SBA guidance yet you were seeking or an answer yet? The SBA message said: "You should contact Square to check on the status of your application as well any other questions you may have". I recognize things are very busy for you, but would like to know as soon as possible what to do and am very concerned about the possible delay. From the other posts in the thread, I think there are others in the same situation on the annualizing issue.  Thanks for your help!

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Hi @Ani_ @I already signed. And the numbers that square gave sba are wrong. How do I reach out to square? By phone? The number did not work at all yesterday. 

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I called by phone, and Square  said they are working on it. That was about 4 hours ago. Have you heard anything yet? A different post suggested the SBA was allowing some changes after signing, but that was on a different issue (type of entity) , but I hope it applies here too. Any update yet  @Ani_ ? 

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Hi @Ani_   any update yet on how to handle signed applications with the annualization issue? Your message yesterday was that you were seeking info from the SBA

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