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Restaurants Revitalization Fund: Common Questions & Answers

Hi Food and Beverage Sellers! 

 

Square will start enabling applications for the Restaurants Revitalization Fund (RRF) today Monday, May 3rd at 12:00 PM EST. This plan includes a $28.6 billion fund for awards to eligible businesses, administered by the SBA. Square is working with the SBA to help business owners apply for an award if they are eligible. If you meet the program requirements, you can submit your application through your Square Dashboard or through the SBA Portal. If you are eligible to apply through Square, we will pre-fill your application with information you have on your Square account.

 

I encourage you all to take a look at the Live Q&A: Restaurant Revitalization Fund for Square Food and Beverage Sellers for common questions and answers. I’ve also included an overview of the Live Q&A below:

 

When can you apply:

  • Applications start on Monday 5/3 at 12:00 p.m EST / 9:00 a.m. PST.
  • The SBA has a registration window open on Friday 4/30, but if you plan to apply through Square you do not need to register with the SBA. 

 

Who can apply through Square:

  • To determine if you are an eligible business type, you’ll need to visit SBA’s website (sba.gov/restaurants).
  • If you processed with Square in 2019 and 2020 (Table 1 or 2 in the RRF application), you can apply through Square’s dashboard or the SBA. If you used multiple POS providers during that period or had supplemental income e.g. from online ordering apps, you can still apply with Square. You’ll be able to add supplementary income information — but the SBA may require you to provide additional documentation before you e-sign your application.
  • If you began processing with Square in 2020 or 2021 (Table 3 in the RRF application), then you will need to apply through the SBA. You can get useful information from your Square account to include in your application — to learn how, please take a look at our Support Center.

 

Why you should or should not apply with Square

  • If you apply through Square can save time completing and submitting your application with pre filled data from your Square account.
  • Submitting through Square can help you get your application in front of the SBA quickly — before the RRF funds run out.
  • Square will enable you to add supplemental revenue information in your application for either Table 1 or Table 2 applicant. However, if you are a Table 3 applicant, you will need to apply via SBA because Square will not let you upload supporting documentation for eligible expenses. 

 

How can you apply with Square:

  • If you are eligible to apply through Square, you’ll need to log in to your dashboard when the application window opens, using the owner’s login. From there, you’ll find a specific RRF module from where you can start your application.
  • Square will have pre-filled your application with the information we know about your business. That said, there is information we do not have access to. To complete your application as fast as possible we recommend to have the following information handy:
    • The date (day, month, and year) you began operations.
    • How many months you operate in every location. This is especially important if you operate a seasonal business. 
    • Any additional income you may have earned in 2019 and 2020 that was not processed through Square. Ideally you are tracking this income by location. If this information is not available feel free to distribute this across locations ensuring the total revenue by location (through Square and other sources)stays under $5M.
    • Your PPP loan information — especially if you did not process these loans with Square.
  • After submitting your award application through your Square Dashboard, you’ll need to eSign your application. Here’s how it works:
    • Open an email from Square with the title “Your RRF award application is not yet complete.” Follow the link in the email to visit the SBA portal.
    • If you see a page with the title “Third Party Signup,” you are in the right spot. Enter the text you see in the grey pixelated image in the appropriate field and click Complete Sign Up.
    • You’ll then receive an email from SBA with the title “SBA Restaurant Revitalization Fund - Password Reset E-mail.” Click the link included in the email to reset your password.
    • Once you complete your password reset, scroll to the bottom of the page and click Sign and Submit Application to sign your application via DocuSign.
    • The SBA may also require additional documentation for your application if you indicated revenue outside of Square. From the SBA portal, you will be able to upload supporting documentation to the Additional Info Needed section if required by the SBA.

 

How can you get help if you have more questions?

  • If you have more granular questions about the application process, eligibility, or awards, please reach out to the designated SBA helpline (844-279-8898) or the SBA district office. Applicants can call this number for multilingual application or program support.
  • Reach out to your SBA District Office: Applicants can reach out to their local District Office for tailored regional SBA support.

 

Note: You will be able to apply through Square if we have available processing data for at least a portion of 2019 and 2020 available through your Square account. If you are able to apply through Square, you will see a module on your online Square Dashboard prompting you to begin the application. If you apply through Square you do not need to register through the SBA portal. If you began processing with Square in either 2020 or 2021, we recommend that you apply through the SBA Portal. Square will not be able to support these applications and you will not see a module on Dashboard to begin your application.

 

Update: The SBA has announced that they will officially stop accepting applications for the Restaurant Revitalization Fund (RRF) on Monday, May 24, at 8 p.m. ET.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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Apologies for the issues! Here is the latest in updates:

  • Withdrawing applications - In the instance that you made an error or submitted an incorrect application, you are now able to withdraw your application from the SBA Portal and restart your application through your Square Dashboard. To begin this process, login to the SBA portal with your SBA user ID and click “withdraw.” Once you withdraw your application, you will be able to see the RRF “Start Application” module on Square Dashboard. Please keep in mind, fields that you previously filled out in your application will not be retained and you will need to fill out your information again. Once you submit the application again through Square, you will receive a new SBA user ID to login to the SBA portal and login to eSign your application.
  • Annualizing receipts - We were informed by the SBA that there was an error in some RRF award calculations. Impacted sellers have been emailed and will need to re-submit their application through Square. This will ensure that the potential award amount is correctly reflected in their application. We apologize for the inconvenience and encourage you to resubmit your application. Square is not involved in the allocation or determination of any funds. For any further questions or information, please reach out to the SBA.
  • Issues with emails not received -In the case that we were not able to successfully submit your application through Square to the SBA due to an error in the application, you will receive an email letting you know that there was an error with your application, what the error was, and prompting you to resubmit through your Square Dashboard to resolve the error. If Square was unable to submit your application to the SBA, you will receive an email prompting you to apply through the SBA.
  • General application glitches - If this issue is still happening after signing out/signing back in, please reach out to our Support team so they can file a ticket with our engineers.

I'll be sure to share any additional updates on this thread. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square

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673 REPLIES 673

@Ani_ Same issue here, address was not properly imported and SBA site said to withdraw and submit again after editing but after I withdrew, SBA now says to resubmit an application through Square but I am not able to (Square is still saying I need to sign)

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Please let me know if you got help! I'll do the same if I do as I'm in the same situation

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same issue here

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when we go back to Square, we have the old "Finish Your Application" button, when actually, we are trying to reapply or start new

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@Ani_ Please let us know that Square is seeing these issues and working to resolve. I'm assuming those of us who withdrew due to incorrect information (whether provided incorrectly by Square or some issue with the SBA connection) have lost our earlier places in line. This is vitally important to many of our businesses, and for any number of needy applicants to be left out in the cold due to an error would be tragic. 

 

In case it helps narrow the issue down, we opened in 2019 and would be using the monthly averaged 2019 income bracket, and have been using Square the whole time. 

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If anyone sees this I highly recommend that, if Square imported your information incorrectly and you had to decline and withdraw your application, that - assuming you've got your tax returns, etc - go ahead and abandon Square and apply directly through the SBA portal. I gave up on waiting and now have completed signing and am awaiting on IRS verification.

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When the DocuSign shows up, the award size is larger than the Square calculation. For restaurants using Table 2, the gross receipts used by SBA may be off, I assume if there is a glitch it will be fixed by Square or SBA, should I submit or wait? There is no option to revise the numbers. 

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Same issue. I declined to sign, but am unable to double check the application via Square or edit the SBA app.

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i withdrew my application at the SBA, now i can't seem to reapply via square. How do i get a refreshed link?

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I still do not see the application on my portal and have been with square for years.  Where is it?

 

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same issue here. we need resolution!

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I withdrew my application on the portal because some things were not right. They said i have to go through square to update it. Is there anyway square can start it over for me? Thanks!

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i need to reapply. WHen i go to SBA, it says something about going back to their "ecoysystem partner" to reapply. I'm guessing the partner is Square. However, I'm not getting a fresh application or any application that i can edit via Square.

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2 hours and still waiting for the email link.  What is Square doing to ensure we don't lose our place in line since this is first come first serve?

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I am waiting for the email with the link to complete the application too. Why is it taking so long. We want to make sure we get in quickly or money will run out.

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Do you know how long it should take to receive the email to esign? Will the link to upload supporting documentation be there as well?

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I'm still waiting for mine also... it's been over an hr

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I have called the SBA twice now regarding the inability to upload supporting documentation. In both cases, each representative has recommended withdrawing the application and applying directly through the SBA website for the RRF. 

 

Can someone from Square please address this issue? I know I'm not the only one experiencing this problem and the SBA guidance is extremely concerning.

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I was asked the identity questions and I must have answered one wrong....I failed the KBA Authorization but to check back later to try again.  How do I do this?  I have been on hold with SBA for almost 45 minutes then got disconnected.  Can you please help answer this question.  I am not sure if my application is saved and afraid to log out and log back in

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About an hour and haven’t received the email yet ....

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