As the situation in Oregon continues to develop with the Bootleg and Log fires this week, we’re sharing resources to help business owners find local assistance.
We’re also including ways you utilize Square as your community regroups and rebuilds after a natural disaster. Please click Reply below to share any other resources that you’ve found helpful.
Our thoughts are with everyone who may be impacted by these events and we hope you are safe.
Staying Informed
Local resources:
Social Media
During emergencies local government agencies frequently post updates on Twitter and Facebook:
Other Emergency Preparedness Resources
Other resources and apps that may be helpful during or in the wake of an emergency.
Accepting payments and Square Support Resources
For additional Square Support and Response Resources visit our website.
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Take payments online
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Continue to take payments online - create Online Checkout links to sell online without creating an eCommerce website, send Square Invoices by email or SMS, or use Virtual Terminal to take payments from a computer or laptop. Learn more about methods for touch-free and remote payments.
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Donations
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Accept donations with Square Online and offer eGift Cards - you can now add a donation item type to accept donations on your website, or set up and sell eGift Cards so that your customers can support your business.
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Taking payments without internet access
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If internet access is temporarily unavailable, accept card payments using a mobile hotspot device or using your mobile as a hotspot device if possible. Alternatively, enable Offline Mode. Note: Offline payments are processed automatically when your device regains connectivity, and will expire if not processed within 72 hours. Do not uninstall the app while in Offline Mode or pending payments will be lost. At this time it is not possible to use Offline Mode with the Contactless and Chip Card reader. Learn more here: Process Payments with Offline Mode.
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Square hardware
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The Contactless and Chip Reader, Square Stand, and Square Terminal can all last a business day without needing to be connected to a power source. Ensure you're getting the most out of your battery life by following these best practices: Charging and Battery Questions.
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Hardware accessories
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Depending on your accessory setup, the cash drawer, printer, and bar code scanner may not work during a power outage. As a backup, you can send Digital Receipts to customers. In addition, you may want to keep your cash drawer key handy or share it with an employee in the event that they need to make change. If you need a replacement key, locate the key code on the lock of your cash drawer then contact the manufacturer: APG or StarMicronics.
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Your Square subscriptions
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You have the option to pause your subscription to Square products. When you pause a subscription you will not be billed. You can restart your subscription at any time and pick up where you left off.
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Square Loans
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If you have a Square loan and you have questions please contact our Customer Success team so they can help you with the next steps.
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️ Helen
Seller Community Manager
