Why is my Instagram booking not syncing?

[EVstylist]

[The title of this thread has been edited from the original: Book now on Instagram disappeared!]

I had square appointments connected to my Instagram page. I had a button, and the ability to add a swipe up fro stories. It's gone! Tried to add the button again, and it says I need a new Facebook business manager? But, it works fine on Facebook!

[Alex_]

Hi @EVstylist

Thanks for posting in the Seller Community.

Sorry to hear that you booking integration isn't working as expected. For this inquiry, we recommend contacting our Appointments Team in order to have a specialist look into your case. Feel free to reach them via email here, or by giving them a call at 1 (855) 700-6000 (Monday-Friday, 6am-6pm PST) - but you'll also need your customer code.  The steps to look up your code are here. 

Send us a message if you need anything else. 

[EVstylist]

Already did that, no response. Really wishing I didn’t switch from Vagaro. 

[Alex_]

@EVstylist,

Did you reach out via email, or via phone? Normally, email responses take 24-48 hours for a response, and our phone wait times can vary during the week. 

Also, have you tried reaching out to Facebook/Instagram support yet? When working with integrations, it could be an issue with various different sides. Just trying to make sure we cover our bases.

Let us know! Thanks.

[EVstylist]

Emailed. It’s clearly a known problem. I’ve seen many other people saying the same.