Refund help

[Mystuff]

What do i do if a customer wants a refund but no longer has the same bank acccount

[Mystuff]

Like if they need refund sent to new bank account what do you do

[Msilva128]

What’s the refund for?

[Ria]

Hi @Mystuff - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Question.

At this time, refunds can only be refunded to the original card.

If the original card is no longer active, a few things can happen: 

• If a new card was activated with the same card issuer, the refund is normally credited to the new payment card.

• If the account was closed recently (last 2 months), the refund may post and the card-issuer usually reaches out directly to the buyer and notify them of any next steps. 

• If the account has been closed for some time, the credit will fail. In this case, we’ll notify you, the Square merchant of the failure, and you’ll need to refund the customer outside of Square via check or cash.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨