How to fix a commission on a refund?

[christiema]

HI!  I recently issued a refund to a client but it didn't change the commission for the therapist and it still reflects it in the therapist's reports.  It's now making issues with my payroll.  Is there a way to void the charge instead so that the commission doesn't show up in the therapist's commission total?  Or is there anything to remedy this? Thank you in advance!

[Kassi_]

Welcome back to the Community, @christiema - 

I am going to work with our Payroll team to get a better idea on this one, especially since it has caused some other issues with your payroll too. 

Once I hear back from them, I will send you their recommendations. 

Keep an eye out for my reply! 

[christiema]

Thank you for your response!  It's nice when the reports can match payroll, etc as I use reports often as I'm sure other businesses do.  Please keep me informed and thank you!

[Kassi_]

Appreciate your patience with this one, @christiema.

I am going to recommend contacting our Payroll team directly, so they get dig into this.

1-855-700-6000 

Also, they would be able to guide you for the best next steps to get your commissions corrected too. 

Thank you!