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Unanswered Questions

I linked my card and it says it will send me an email so I can instantly transfer but no email has come through and yes I check spam.. WTH????

Level 1
Posted 02-13-2020 in Troubleshooting
0 Replies

The information on the dashboard for my customers receipts is correct but the info on their credit card statement is incorrect. How can I correct this? My info...

Level 3
Posted 01-30-2020 in Troubleshooting
0 Replies

I had a customer pay a $300.00 deposit on a $1850.00 invoice and then he canceled the deal. I canceled the invoice and tried to issue his refund. I clicked on t...

Level 3
Posted 01-25-2020 in Troubleshooting
0 Replies

Thanks for giving that a try, @Chubbys. So strange. We may need to flag this one over to our Support Team for further troubleshooting. Would you mind reaching ...

Joe
Square Community Moderator
Posted 01-24-2020 in Troubleshooting
0 Replies

Thanks for reaching out and letting us know about this, @Chubbys. This is strange, indeed! Would you mind giving a try to these troubleshooting steps? You may ...

Joe
Square Community Moderator
Posted 01-24-2020 in Troubleshooting
0 Replies

Hello I’m trying to apply for another loan to pay off my balance and add more

Level 1
Posted 01-21-2020 in Square Loans
0 Replies

Just got an email saying Sq would be taking $380 out of my bank account. Pretty sure this is a scam and I didn't click in the email but came right to Sq. Forwar...

Level 1
Posted 01-13-2020 in Troubleshooting
0 Replies

Hi everyone, above is the error i presently have when trying to import a singular product .csv file into Square. I built a website using Square Space and chos...

Level 1
Posted 12-17-2019 in Troubleshooting
0 Replies

I'm just wondering if everyone is happy with the current rates that CC transactions take compared to if you go though a transactor like leaders. also wondering ...

Beta Member
Posted 12-06-2019 in Square for Retail
0 Replies

I use a wireless verizon jet pack for my internet at the flea market to use square POS. I signed up with square and have a square stand, Ipad, TPS printer and c...

Level 3
Posted 12-05-2019 in Square for Retail
0 Replies

My iPhone bluetooth settings found and connected with my reader. But the software kept asking me to turn on bluetooth. I read all of the articles on how to do t...

Level 1
Posted 11-29-2019 in Troubleshooting
0 Replies

The title of this thread has been edited from the original: Fee increase Since square has changed their fee rate...my fees have gone from 2.7% to 3.99%!How are...

Level 3
Posted 11-19-2019 in Square for Retail
0 Replies

Hi everyone. Wondering if anyone has any input or experience with this. A few times since last December and, most recently, in late August, I have received a ca...

Level 3
Posted 11-14-2019 in Square Loans
0 Replies

At checkout the tax is not added anymore although I have it "enabled" in settings under "taxes." I have tried turning it on and off. It does not work from any o...

Level 1
Posted 09-06-2019 in Troubleshooting
0 Replies

Easily track items as they come in your store, hit the sales floor, sell and get paid out or returned to your consignors. Besides being the only consignment sof...

Beta Member
Posted 08-27-2019 in Square for Retail
0 Replies

about a month ago my square chip reader with the stripe thing too that plugs into the phone started to not hold a charge. I hobbled by but then my phone died an...

Level 3
Posted 08-21-2019 in Troubleshooting
0 Replies

The title of this thread has been edited from the original: Tab We started a tab for an event. Our square app crashed and now we cant see anything that was add...

Level 1
Posted 08-09-2019 in Troubleshooting
0 Replies

We need a notification when we have pending appointments on your calendar service that are still pending and haven't been accepted. Also I've missed seeing peo...

Level 3
Posted 06-28-2019 in Troubleshooting
0 Replies

Hello! We are happy to see the implementation of the new time based discounts, however I would love to see time based price overrides. For example: all of our...

Beta Member
Posted 06-20-2019 in Square for Restaurants
0 Replies

I just installed a square card reader with both EMV and megstrip. It says it is conected. I can enter an amout but it will not let me swip or use the EMV. I hav...

Level 1
Posted 06-10-2019 in Troubleshooting
0 Replies