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I DESPERATELY NEED THIS FIXED AS IT IS GOING TO CAUSE A MASSIVE DISRUPTION FOR MY COMPANY. WHERE IS THE HELP AND SUPPORT WHEN YOU NEED IT???
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I had a chat this morning. The result is posted here. Not much of a help, but at least we know they are working on it.
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Weebly - We ALL need this fix ASAP! Any info yet?
Thanks in advance.
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Fixes just don't have an ETA. The team works hard to resolve issues then get word out when all is well.
Just please hang in there with us, and we'll get back to where you need us to be to continue working on your site
and serving your customers!
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I assume all of our subcriptions will be refunded for the duration of this problem, plus all the extra hours it is costing me in adim and paperwork?
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If you are dissatisfied with the Business plan now that we will not be sending cart information to PayPal,
And if your issue is with Weebly orders no longer reporting a list of the cart's items to PayPal --- which, as a reminder, is
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I recieved this reply to my ticket
Barbara (Weebly) Sep 26, 18:10 PDT |
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Are you noe contradicting this?? what you are saying is that it wont be going back to how it was?
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From customer service on the 25th
Marvin F. (Weebly) Sep 25, 10:25 PDT Hello, The problem you're describing has already been identified as a bug and is being investigated by our engineering team. I don't have an ETA for when they'll have the issue fixed, but someone will follow up with you as soon as we have an update. I'm very sorry you've run into this problem, and thanks for your patience while our team works to get this resolved. Thank you! |
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Fedupwithweebly, that message about a bug being fixed has to do with orders being printed.
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So after being told the the probem with weebly not sending product info to paypal was solved, it is now clear it was never the intention.
I am only sorry that my new website is not quite finished and I have to use weeble for another week ot two.
If I continued to use weebly it would finish my business.
Customers are having problems checking out. Weebly does not bounce back all paypal info so orders get missed ( which is why not long after signing up to weebly we had to move to paypal for packing slips) Now I am left havinf to print of pages and pages as only 3 items fit on a page. ( my cusotners often order 20-40 products)
I will be SO glad when I can cancel my subscription.
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Fedupwithweebly, no, the email to you wasn't saying there was a problem with cart info being sent to PayPal, or that it was solved. That email was in reference to how orders were being printed. Sorry for the confusion.
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Hi,
I wanted to let you know that our developers have made some progress on the order printing issues. You should be able to print your orders as expected in Google Chrome now. Firefox and Safari should be fixed tomorrow.
I'm very sorry you were impacted by this issue and appreciate your patience while we get it resolved.
Thank you!
Barbara
Advanced Technical Support