Shipping cost error when customer use paypal to purchase item

[Spring2]

there seemed to be another incompatibility with PayPal comes to shipping charges. We offer free shipping on the site, and use Goshippo to buy labels, which is super convenient.

here is what happened. when customers used Paypal to purchase, they will receive an order confirmation as:

item $22.99

shipping: $0

total: $22.99

but after we purchased the label and they then got an shipping confirmation as:

item $22.99

shipping: $5.89 (the price we actually paid goshippo for the label, but was not charged to the customer)

total: $28.88

Some customer got crazy when they thought they were charged for shipping when we stated we provide free shipping

On the other hand, customers paid with Stripe will receive the shipping confirmation email normal as:

item $22.99

shipping: $0

total: $22.99

Any idea?

[Adam7]

Hey @Spring! Is this in a PayPal email your customers receive where it shows the shipping?

[Wm2]

This just happened to us. Our Weebly site gave the correct total with $7.50 for shipping, but when it went to Paypal, an additional $4.50 was added for shipping on top of total [our CD shipping rate - they ordered music plus CDs]. We tested it, it happened to us; changed the rate, it happened again; cancelled the $4.50 shipping altogether and it still happened.

Repeat: the shipping calculation is correct leaving our site, but Paypal is triggered to add phantom shipping money at their checkout. I need a fix for this. Thanks, Wm.

[Adam7]

Do you have any shipping rates set up in your PayPal account? If you do, these will be applied to an order regardless of how you have things set up with us.

[Spring2]

I was referring to the email confirmation sent through Weebly after clicking "Mark as shipped"

There is nothing sent through our Paypal.

[Queso]

Hey there! Just to clarify a bit for troubleshooting, are you using a Business or Personal account in PayPal?

[Spring2]

Business account. We saw you guys just released an update connection to paypal business, and we have just updated, maybe this will solve the problem as we haven't heard anything similar.

If we do will let you know.