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Problems with checking out

I am still having a nightmare with things not working as they should, since the updates some of my customers are unable to check out with paypal. On top of everything else that is going wrong on my website at the moment I am now having to send paypal invoices then email orders when they should be able to download.

I have put a support ticket in but no one is getting back to me. I am in the UK so getting on the phone is not an option for me.

I really am FED UP now Weebly. I am going to have to move my website, you are leaving me little choice as I have paid for a service you are failing to provide!

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13 REPLIES 13

You aren't alone.  I am currently searching for a solution to this situation.  My ideal right now would be an e-commerce plug-in, but looking.  I'd prefer to keep things the way they are, but it doesn't look like there is any way to do that with some of the current issues.  =( 

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I need help with my check out it’s not even letting me put things in the cart
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Square

Hi @EnFinityGloss Can you please verify the site url? It doesn't look like the site in your account is eligible for checkout. 

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Same boat, but with credit card processor. Paypal seems to be working fine.. but apparently only got wind today that customers haven't been able to check out with their credit cards on stripe due to declined transactions. It's a nightmare, and only makes sense why there's been such a sudden decline in sales that past few days. 

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The way things are going non of us will need a website soon because Weebly will have seen off all our customers.

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I was prompted to update to paypal express checkout (which I stupidly did) Now my customers are finding they cannot checkout unless they make a paypal account. The option to check out as a guest is still there but loads cannot find it Smiley Sad
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All you need to do is turn on Guest Checkout, @Fedupwithweebly. Follow these steps to turn that on in your PayPal account:

::Log in to your account at PayPal.com

::Go to your Profile and select "More Options"

::Choose "My Selling Tools" from the menu on the left. 

::Here's you'll find a section called "Selling Online". Select Website Preference from this section and click the Update link. 

:: Last step! Turn on the "PayPal Account Optional" selection and then SAVE your changes at the bottom of the page. 
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@Adam

I am still having issues with customers not being able to checkout with Paypal, I put a ticket in for this but it has been marked as solved without any reply to me, is this still being worked on? I am loosing customers here, they only try so many times before they take their custom elswhere.

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I just replied to your other post about this, @milliesmum.

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Hi Adam.....  I logged into paypal and did the steps....I already had that enabled.  I have several customers calling saying they can not enter their debit card.  Do you know a fix for that?

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Hey there weeblykbkfan! Could you tell us a bit more about what happens when your user attempts checkout? I'll check it out here for you.

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Hello - we're trying to sell tickets for our concert (http://www.mchsorchestra.com/store/c1/Featured_Products.html). We can only accept paypal. It seems mobile checkout is working, but not for computers. It does not go to the paypal login page. I tried chrome, firefox, and ie. Our concert is a couple of weeks away. Please help!!! 

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goodness, glad i read your feedbacks, i was just considering paypal, although its way above my budget, thanks everyone, as for getting back at us, i must say, weebly is very slow, and not so good, even the chat service has not been workign lately, shame, and i thought ipage is not as good, their chat customer service is impacable, weebly's as well, but cant find them most of the time, for some reason no connection. 

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