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Hi,
Just recently "You have just received an order" email is coming through garbled and with Html code
Is there a way to fix this?
See top right hand corner of email in the picture below
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This should be fixed @InTuneMusicAu Can you test it out with a test order? Thanks!
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Hi @InTuneMusicAu Are you printing from the order confirmation screen or from your email? What is the name of your site and it it okay if we make a zero dollar product to try to reproduce? Thanks!
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Hi Bernadette,
This is the auto response email I receive from Weebly that we will then print as a picking slip.
if you head to this page there are $0 items for purchase
http://www.intunemusic.com.au/dorico---peter-wardrobe-1-on-1.html
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Hm.. I'm not getting the same error. If you try in a different browser do you get the same result?
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Hi Bernadette,
That one came through clean
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Your order didn't have the Billing column on the left and shipping coloum on the right.
Can you order another $0 product and have a differnet shipping address please?
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Sure. Which product did you purchase in your screenshot? Nevermind, I see it. I wonder if it is because I was purchasing a service and not physical product? Can I copy the same product from your screenshot and make the copy a zero dollar purchase. I can hide it on a hidden page and delete after testing.
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Hm.. yes, I'm able to replicate an error as well. Although mine is showing up on the opposite side of screen.
It's also possible it looks different because it is already being working on. I'll make sure advanced tech is aware of the issue and we will send you an escalated support ticket. Thanks again for bringing this to our attention.
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This should be fixed @InTuneMusicAu Can you test it out with a test order? Thanks!
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Hi Guys
The order confirmation garbled message showing html code is back
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I checked with our engineers and it looks like they're working on fixing that, @InTuneMusicAu. Thanks for your patience!
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