x

Not getting store purchasing notifications from Weebly App

Hey, I have an online store that has been working really well from the weebly app. For some reason today, the weebly app doesn't seem to be giving notifications (cash register noise) whenever an order has been placed. It has been doing this very flawlessly for the past few months until today. Already missed a couple orders because of this. Anyone else experiencing this, thoughts or solutions on this?

All notification settings in the app and on the iphone are switched to on, but it's still not giving me notifications through the weebly app.

Edit: July 14th: Phewwwww working now! Thanks Adam and all!

13,360 Views
Message 1 of 114
Report
1 Best Answer
Square

Best Answer

December 2020 Update: The issue mentioned in the original post was resolved, however notifications stopped again towards the end of November. The cause for this is a separate issue and involves working with another provider to resolve. While I don't have an ETA on how long it will take, we are hoping that this should be fixed soon.

I checked with our team and our advanced support team has filed a bug with our engineers for this. Hopefully the issue should be resolved soon. Thanks for your patience!

View Best Answer >

13,316 Views
Message 103 of 114
Report
113 REPLIES 113

3,480 Views
Message 103 of 114
Report
Square

Best Answer

December 2020 Update: The issue mentioned in the original post was resolved, however notifications stopped again towards the end of November. The cause for this is a separate issue and involves working with another provider to resolve. While I don't have an ETA on how long it will take, we are hoping that this should be fixed soon.

I checked with our team and our advanced support team has filed a bug with our engineers for this. Hopefully the issue should be resolved soon. Thanks for your patience!

13,317 Views
Message 103 of 114
Report

Hey Adam, this problem is kind of popping up again. It's the same exact problem with weebly not sending any "cash register noise "notifications. I noticed it about 1-2 days ago. 

3,384 Views
Message 103 of 114
Report
Square

Thanks for posting, @meteorain. Can you contact our support team about this? I believe I've seen another person or two mention this in the last day or so, so it'd be good for our support team to take a look.

3,383 Views
Message 103 of 114
Report

This issue has started again. I have notfiied by email but as yet no response whatsoever. Is anyone else experiencing this at the moment?

3,377 Views
Message 103 of 114
Report
Square

Our support team has a bug ticket open with our engineers, so hopefully this is resolved soon @MS-Racing.

3,376 Views
Message 103 of 114
Report

Several days on now and still not fixed. I have to say the reaction times from Weebly at the moment are poor at the very best!

3,340 Views
Message 103 of 114
Report
Square

Hopefully this is resolved soon by our engineering team, @MS-Racing. Thanks for your patience!

3,332 Views
Message 103 of 114
Report

What is interesting Adam is once again Weebly apparently know of no problem and asked me to log out and back in again!!! Clearly they do not even look at the community pages something they recommend all users to do to rectify issues. 

1,034 Views
Message 103 of 114
Report
Square

It's possible the person you spoke with might not be readily aware of the bug. With an issue like this it doesn't usually require any extra action on your part outside of keeping the app updated, so once it's fixed you shouldn't need to do anything other than possibly update the app again.

1,034 Views
Message 103 of 114
Report

Hey @Adam 

I think this problem is occuring again. I noticed it a couple days ago and just as a heads up, I'm not getting notifications again either. 

903 Views
Message 103 of 114
Report
Square

I just left a note on the bug ticket with our engineers asking for an update, @meteorain.

902 Views
Message 103 of 114
Report

I am not getting notifications either, sent an email to support earlier in the week. No response from anyone, hope someone is working to fix this!
895 Views
Message 103 of 114
Report

10/01/22 - still a serious issue. I've been having to check the dashboard daily now to see if any orders for over a month now. Please resolve. 

125 Views
Message 103 of 114
Report

hey Adam

I'm looking to delete all my members from my weeby website so I can activate the Customer Accounts so my customers can view their purchases etc....

Is there a way to delete them in bulk

1,007 Views
Message 103 of 114
Report
Square

Unfortunately, no @marciobrenes They need to be deleted/removed individually. 

1,002 Views
Message 103 of 114
Report

I'm having the same issues. Hoping this bug is being worked on. This is causing a lot of frustration with our customers.


1,011 Views
Message 103 of 114
Report

I've been trouble-shooting this problem of not getting store order notifications for months now, as Weebly support was not able to identify the problem. My "quick fix" was simply to change the email on my account to my gmail account (previously it was my  outlook 365 business email, and all the notifications came through, indicating that it is not a Weebly generation problem.

Today I finally got some clarity on what's going on: My outlook security system was "rejecting" my email (ie not letting through at all, even to my "Junk" folder) because the email is coming from my own email address and the security system thinks it's a security hack. The (partial) solution was to create an alias for my email and use that alias email address for my Weebly account email. That way the sender email is different from the recipient email, and outlook security actually lets the email in. But it still goes to my junk folder. Working on that next.....

653 Views
Message 103 of 114
Report

Yes! I need this fixed ASAP!!
1,069 Views
Message 103 of 114
Report

any word on fixing this issue with the WEEBLY APP not sending sales notifications anymore?

its already September.

2,158 Views
Message 103 of 114
Report

We are all still waiiting............!! Smiley Sad

2,237 Views
Message 103 of 114
Report