x

My item is on the store website but cannot be purchased?

I have added inventory to my item
Item = visible.
Fulfilment Method = Both  (shipping and Pickup)

When clicking under inventory there is a -
I click the dash and a side window slides from the right.
Says:
Regular
Inventory
-need to add or update your inventory? go to Square to make changes. Edit in Square
Not available online (10)
Online store pickup not enabled for this location. To enable, edit pickup settings


I need someone to help me add my stocked items to the store to actually be purchased.. please help



1,116 Views
Message 1 of 7
Report
6 REPLIES 6
Square

Hi @CoralVIIV You just need to click on the link to add inventory from your Square dashboard. Smiley Happy https://squareup.com/help/us/en/article/5228-basic-inventory-management

1,107 Views
Message 8 of 7
Report

I'm still not following. 
Where is the link I click to add inventory from my square dashboard?
Is anyone able to actually speak with me live?


1,106 Views
Message 8 of 7
Report
Square

Are you able to click the link that says "edit in Square" and does it take you to your Square dashboard? Can you please provide the name of the product you are trying to edit? Thanks! 

And yes, we do have live support available. Phone and chat support is available Mon-Fri 6am-6pm PST and Sat-Sun 8am-5pm PST. Email reps generally respond to support tickets within 24-48 hours depending on queue volume. The button to contact the reps can be found at the bottom of our help center: https://www.weebly.com/app/help/us/en Smiley Happy

1,105 Views
Message 8 of 7
Report

If I am in my weebly site editor and I click the item there is a "edit item detail" button.
It does not take me to my square editor.

Names of items:
X-pert 45mm Chrome
X-pert 45mm Stainless Steel
X-pert 45mm Titanium gold
X-pert 45mm Brass
X-pert 45mm Silicone (Black or Pink)
X-pert 45mm Powder coated (Black or Pink)

From the category: X-pole X-pert

Please help. I have people wanting to order.

1,100 Views
Message 8 of 7
Report

OH BOY. OKay I Finally found where I needed to be.

1-If you start at Square dashboard
2-Click "online store
3-Click three lines at the top left corner
4-Click "Store
5-Click "Setup
6-Click "Pickup
7-Find the location your items are at and to the right of the location click "edit location lettings
Give your location a physical address there ( I had given it a physical location in a different screen but when I came to this screen there was no physical location)
8-Once physical location is entered click "save
9-below location click beside "allow pickup at this location
10- a screen will slide over allowing you to choose your time zone and store open closed hours. (also had done in a previous screen but the timezone was different when editing in this screen)
11- choose your prep time/pickup directions etc.


NOW when I go into my square weebly store I am able to actually purchase the item!

YAY
That took me over 4 hours and a lot of reading to find.



1,099 Views
Message 8 of 7
Report
Square

Hmm.. well, first off I'm super glad to hear you figured it out. I'm a little concerned about the flow you are describing, though. Did you already have your inventory setup before the steps you described, and where did you create the product? You are able to create an Item in either dashboard, and I'm curious to know how you originally synced your store. 

1,096 Views
Message 8 of 7
Report