Heads Up, Checkout function not working with Internet Explorer (IE)

[Matt_P]

Our customers can not view the cart and checkout if they are using IE for browser.  We were able to replicate this problem ourselves using the latest version of IE.  Other browsers appear to be working ok.    We submitted a ticket on this issue and were told that Weebly was aware of the issue and the developers were working on it.  But there has been no progress and the problem has been ongoing for over a week.   I feel that weebly should publish a notification when they have a problem like this.

So, you may want to check your google analystics ecommerse results by browser type to see if you are having a similar problem.              

[Muttley]

Ha...I've just responded to another similar post about Internet Explorer problems! Let's hope Weebly look into it.

[Adam7]

Sorry for the trouble, guys. Now that our engineers have it, it should hopefully be resolved soon. Thanks for your patience!

[Bellarine]

Still heppening here in Australia - customer informed me yesterday of checkout failure and she was using IE.

[Matt_P]

Adam,  this has been going on for over two weeks without any resolution and no communications from the Weebly technical team on what the issue is and an ETA for resolving.   I am not happy when technical problems occur, but I understand in a product as complex as yours problems will happen.  What I don't accept is no communications on the problem with the impacted customers.   Can you please advocate for us and get us some info.  thank you.      

[Adam7]

Sorry for the wait, @Matt_P. I can understand how frustrating it is! We're pushing to get this resolved quickly since it impacts checkout.

[SWOG]

This problem has been going on for my customers for a long time. I have asked weebly if there is something they can do to fix this problem, but they have not been very helpful.