Fix your store issue for AUSTRALIA we are waiting!!

[Salsa1]

Weebly we need answers we are loosing business. "store does not accept address" at checkout.

This is way too long. Please respond with what your actually doing to fix this??? or revert us to the old way so we may get our orders

[Figfam]

I am so glad that I gave up trying to call from Australia (four emails weren't answered so not impressed right now) I have lost sales for 24hrs beause customers get the same error message that we cant ship to their location. We have had the site for almost two years and no trouble so this is super frustrating in the lead up to christmas sales. I started a big ad campaign with facebook this week and that has been a waste of my money as the customers cant order. This needs to be sorted please.

[Salsa1]

Im in the exact same position!!!!!!! facebook etc 

HURRY UP WEEBLY!!!!!! you need to reemburse us we all have businesses!! Im assuming you have gone home cause its past your wokring hours.. but you know what you should be fixing this within an hour?? 

[Figfam]

Im really disillusioned right now and im thinking is Weebly the site I want to stay with to get me through the busy Christmas period if they take so long to fix this 'bug'??? My husband noticed that they have added Jervis Bay Territory to the states and that doesnt  exist - hope a techie person looks into this as Friday evening Facebook posts will just be a complete waste of time if we cant get orders.

[Salsa1]

another day another $100 gone.... seriously if i had any money right now i would be cancelling weebly and going else where. they dont know what they are doing. so frustrated. 

[qjridingwear]

yes I am having the same problem, mo updates from anyone yet???

[jenmac]

We have the same issue for 3 days now... Action please!!!!

[Brodie]

This is a major priority for us and we are on it --- I am sorry for the inconvenience and I appreciate your patience as we get it resolved.

[MessyFaces]

I have many issues with what's going on, not least that Weebly hasn't informed paying customers that their website ordering system might not be working. I was only aware because a customer told me she couldn't order. I have lost money and customers over this error, who goes back to a faulty website to enter their personal card details?

Not happy Weebly, I expected much better. If you want to launch a platform in Australia, you should provide support in Australian office hours.

[goodearthfarm]

We are also having this same issue and are having to do a manual work around.

We don't know how many sales have been lost, only the ones where customers have bothered to contact us. We have done a very big promotion recently and this is a disaster.

WEEBLY - please fix this Australian issue ASAP. Not good enough   It makes our business look incompetent, yet it is out of our control. Not impressed.

[bangoonbaby]

I have been having the same issue for the last 2 days. Same as others can not say how many sales have actually been lost with customers that can't be bothered to contact me.
I am seriously considering changing platforms right now. Ive had the site for over a year and not had an issue before but this is a BIG issue.
I really hope it gets fixed ASAP and agree that Australian business should be compensated in some way. Weebly's error is damaging Australian business's reputations.

[Figfam]

Agree, we look incompetent to our customers and who knows how many potential orders we have lost. I have a survey on my site and the number that complete the survey and then dont order is drastically down on previous weeks. This is really awful Weebly. We have got up at 4.30am to try and ring someone and everytime we are told that someone is working on the bug but surely it cant be that hard. The lack of feedback and follow up is a joke. Has anyone at Weebly taken note of our comment that Jervis Bay Territory should not be in the states section??? Its a joke that my business renewal arrived in my inbox today - not sure if I want to renew at this stage if Aussie clients are treated so poorly ((((

[MTpockets2]

Hi all,

Sorry about the problems you have faced. Our developers have fixed this issue a few hours ago. Everything should be working normal now. If you're still having issues, please do let us know via support. http://help.weebly.com

Thanks for your patience in getting this matter resolved!

[Figfam]

Thank you for fixing the problem - a great relief! Now can you please consider this suggestion - allowing us access to all the abandoned carts that would have taken place from Thursday until Sunday morning (Aussie time) to make up for our lost business over that time? I have not upgraded yet but think it would be a very professional & kind move to give us this information so we can try and retrieve any lost business. I look forward to hearing Weebly's thoughts on this matter