Customer's Payment Declined

[Pascale11]

Hi there,

I just created my e-commerce website with Weebly/Square. I published it, and ask one of my friend to try and make a purchase to see if everything works. Everything seemed fine until the end her credit card was declined. All infos were correct. Plus when I check the Overview I have no update of site visitors or any data...Is there something I missed, can you guys check ? 

It's really hard to get in touch with your customer service.

Thanks

[sessadvisory]

I having this problem also,
My online store get ready but when ask my friend go online purchase , everything fine until submit order , prompt Payment Declined

[Pascale11]

Hi,

Doing more research, I see in my Square account that I don’t have the sam options as mentionned everywhere in your support page. All showing is « You have nothing to manage » in French « vous n’avez rien à gérer » in the middle of the screen - below there’s only Account Setting and Support. Can someone reply ? There’s no email or phone number and the support section is not answering my question. 

[sessadvisory]

Hi Pascale, I having this. Issue too ,

My checkout Account connect with Stripe , 

There're few payment gateway in  CHECKOUT 

Which from what I knew is 

1) Stripe 

2) Square 

3) PayPal 

I m PRO plan user and my CHECKOUT connected to STRIPE , 

i have checked with stripe, the event logs show this: 

"Stripe doesn't currently support application fees for platforms in US with connected accounts in MY." 

Later soon I found another surprised that I upgrade from. PRO to BUSINESS Plan , and then I try to make payment via my website , the payment DONE successful. 

I got doubt that why this happens in PRO Plan and if not allowed why it can be done in BUSINESS Plan ?

What Plan you are using now ? Pascale?