Customer Accounts

[Bfredrickson]

Is there way to view which customers have created an account with your store? Or a way to help a customer reset their password for their account?

[Bernadette3]

That's a really great question, @Bfredrickson. Let me see if I can find some information for you.  

[Bernadette3]

It doesn't look like there is a way for you to monitor signups or active accounts. If someone forgets their password you can click on the Forgot Password link on login. 

[KL4]

Is this a work in progress at Weebly? surely it could work a bit like your 'member' section? 

[Adam7]

This is something we plan to build on, although we don't have any details or info right now beyond that.

[MariaGallagher8]

On my site it says customer will be able to create an account at checkout but it doesn't prompt them to?

[MariaGallagher8]

Curbside pickup customer note cannot be seen by the business either

[Adam7]

I checked the checkout page for your site, @MariaGallagher8, and see options to both log into an existing customer account and the language letting me know that I can save my info to create a customer account. are you not seeing that?

[michellesbeauty]

Hello Adam, are customer accounts not available anymore? I'd really love to have that feature, so I won't have to switch services! 😩

[BJ5]

Thanks for posting, @michelles_beaut.

I don't have any specific info right now on actual customer accounts, although hopefully that's something that we'll add in the future. With your Square Online store your customer should be able to save their payment info, though.

[OPP1]

How can customers edit their account? Customers want to change shipping address.

[Adam7]

Unfortunately, we don't have that as an option right now, @OPP. Customers can sign in to view their saved info, but we don't have a way to edit that.

[furforlife]

A customer has requested her account be deleted. How do I do this?

[Bernadette3]

Hi @foodfurlife

Can you reach out to our support team so a rep can look into this with you? 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account.