x

Credit Card number not typing in Checkout

When a customer tries to check out, our checkout page won't allow you to type a credit card number or date in.

You can select one from the dropdown, but can't add a new card.

How can we fix this?

My site is thephotographystudio.net

I do have a tiny bit of code in the "Footer Code" section, but this problem existed before that. The code is fixing checkout font color problems.

Any help out there?

3,759 Views
Message 1 of 5
Report
4 REPLIES 4
Square

Is the text of the field invisible, @thephotostudio, or are you actually unable to type in the field at all?

3,742 Views
Message 6 of 5
Report

Depending on the Browser, both.

Firefox and Chrome it's black type on black backround, and Safari won't let me type at all.

I know the "bug" in the dark mode themes is being fixed. 

Can you announce it somehow once it's fixed.

Every one of the dark mode sites doesn't support checkout. What a bummer!

3,722 Views
Message 6 of 5
Report
Square

You might hear sooner than I do if you have any escalated cases about it, but when I hear it's resolved I'll post back here.

3,713 Views
Message 6 of 5
Report

Hello

The same issue seems to be happening with me:  Typing in the credit card field in the checkout is either not appearing or is only available by choosing a number from a scroll down box.  

Has there been a resolution on this issue?  

www.goosechasemonastery.ca

2,313 Views
Message 6 of 5
Report