After hearing nothing back here, I contacted customer support a couple days ago and they were also not able to edit my DNS from their end, even after escalating the issue. The agent on the phone eventually said the issue is happening because my account hasn't been verified. She instructed me to edit my contact info as that would trigger Weebly to send me an email to verify my account. In theory, once I received the email and followed the instructions to verify my account, I should then be able to go in and edit my DNS records. The only problem is, I still have not received the email. I have checked all inboxes, junk, etc.
I have been trying to get my email set up for over a month, including emailing customer support, as well. I'm very frustrated as I have not had access to my email throughout this time and it doesn't seem like anyone is able to help. I have read several other posts on this forum from people experiencing the same bug. The correction is never posted. If this cannot be resolved, I guess I will need to look into using another website platform.
