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I am unable to use promote feature

Every time I try to go to email in promote it says, "Sorry, your account is not eligible to use Promote quite yet!". What should be done to use the feature and be eligible to start a mailing list?

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Square

Thanks for reaching out. It looks like there may be an issue with your Promote service. Can you please submit a ticket to our support team? A rep can escalate your request to our advanced support team for assistance. You can submit a request by scrolling to the bottom of our Help Center for the "contact us" button. 

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