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I have a few forms on my website which have corresponding groups in Promote. Two of these forms go into Promote groups that I use for my regular mailing list. I have just noticed that since November 2016, the email addresses of people signing up on these forms have not made it inot the corresponding Promote groups. I have now had to transfer the email addresses manually.
The email addresses make it into the main contacts list, but not the groups. The only changes that I have made to the forms are a few cosmetic changes. Form names and fields are the same.
Any ideas?
Thank you,
David.
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That's pretty strange. Have you contacted our support team yet? I'd let them know so they can look into it and do some testing:
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Hi Adam,
I have been in touch with them, thank you. But it took a couple of days before I heard from anyone, and I ended up creating two new forms before I did hear from them and that solved the problem.
David.
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