Problems with uploading a PDF file as link on my website

[Andrew_266]

I have an issue uploading pdf files as a link for a product brochure.

The system cannot upload the new pdf file, I have tried different browsers with the same result. Yesterday a message came up whilst saving a product entry that the domain may not be compatible 

all has been fine until recently... any ideas ?

[Andrew_266]

The system cannot upload the new pdf file, I have tried different browsers with the same result. Yesterday a message came up whilst saving a product entry that the domain may not be compatible 

all has been fine until recently... any ideas ?

[Adam7]

Your domain looks to be pointed to us properly, so I'm not sure why you'd get that message unless there was a temporarily problem getting DNS records from it. When you publish a site with a custom domain, we check to see if it's pointed properly to us and display a message if it isn't - if there was a temporary network hiccup it could display that message.

What happens when you try to upload your pdf? Does it give an error?

[Andrew_266]

Hi Adam.

thanks for getting back to me.

the domain message was only twice.. on saving an edit, hasnt happened again.

Re uploads...

The progress bar moves across the page and the UPLOADING... is displayed, the save button is faded. So have to cancel out of the product.

this has happened out of the blue, and on all browsers....  i tried incognito as well.

i am able to upload the same files using the scribd doc tab ? direct to the page.

while i have you.... do you have any knowledge of bullet point lines of text moving down the page randomly.... on a product edit, so when the page is viewed a space has been added generally are a heading... FEATURES:   

Thanks.

[Adam7]

Hmm... do you have a firewall/security type of software on your computer? I wonder if something like that is causing an issue.

I'm not sure what you mean regarding bullet points - can you get a screenshot of what you are seeing?

[Andrew_266]

i dont think so,  i haven't changed anything....  ill get my PC guy to check for me next week.

Re the domain message.... came up agian t'oday on publishing a page..... 

Website Published!

It appears that your domain is not properly setup to display your website. Please follow the domain setup instructions, or if you already have, allow up to 48 hours for the DNS changes to propagate.

https://www.heffernansheating.com.au 

Your old subdomain heffernansheating.weebly.com now forwards to your new domain name.

Share: promotelogo 

and the bullet points as i call them ???

FEATURES:
• Masonry or Zero Clearance Installation
• Vertical and Horizontal Flue Options
• Choice of fronts and trims

sometimes the first line drops a line on saving the page entry... no real problem, i can fix, just wandering why 

[Bernadette3]

Do you still see that error, @Andrew_266? It looks like your site is published properly. 

[Andrew_266]

Hi.

yes, seems to publish fine, just a random error message for some reason.

still have upload issue, need to check settings my end next week and will get back to you.

both issues are relatively new, so could be linked ?

thanks

[Bernadette3]

Okay let us know. Also it will be helpful if you post a link to the page with the link and reference the link name so we can check in your editor. Thanks! 

[Andrew_266]

https://www.weebly.com/editor/main.php#/store/products/148

this is a recent product page....  the pdf upload failed 

.... this is an older product entry, when the pdf upload worked and the link on the page works 

https://www.weebly.com/editor/main.php#/store/products/34 ....

[Bernadette3]

Hi @Andrew_266 Apologies for the delay! I'm sending you a support ticket so that we can follow up. Thanks! 

[Andrew_266]

Hi Bernadette.

i am still having issues here, did the support ticket happen.

just tried uploading a file from my laptop and upload bar indicates uploading.... nothing happens.

R, Andrew

[Bernadette3]

Hi Andrew. I sent you a work-around (there's a known issue with file uploads to product description) and I believe you said you would try it out. Ticket number 6321519

[annasus]

I also got this problem

http://www.fountainplusasia.com/store/p135/SIGE_MATERIA_004M_pull-out_basket.html

cannot upload pdf file as a link in my product page.

[Bernadette3]

Hi @annasus I think it might still be broken, but there's a work around. If you upload the pdf to a page on your site (it can be a hidden page) you will be able to link the pdf to your product description from the drop down menu option. If you upload the pdf to your site I can show you what to do next.