Website is marked as not secured

[Davidwrecl1]

My customer send e-mail to us, our Web can't visit.
This is My company Web: www.wrecl.com

I don't know what happend of Web, when I used My phone trying visit Web, the system show this Web can't provide safety connect.

"www.wrecl.com system send invalid response"
"ERR_SSL_PROTOCOL_ERROR"

This is extremely frustrating as I don't know this situation keep how long, I show the business community and there has been publicity indicating our new website url... it looks very unprofessional when potential clients go to my site to see it is unsecured.

When I login weebly system and check again our Web system, it look not any problem. I think the certificate of SSL was stuck for some reason, but management team can't every year happens again...that's not good.

Please help us solve this problem.

The title of this thread has been edited from the original: The website can't visit.

[Lou8 · Accepted solution]

Hi @Davidwrecl1, thanks for posting on the Community 👋.

It looks like the DNS records for your domain www.wrecl.com are not correclty set. According to who.is, you currently have 3 A records, with one pointing to an IP address that is not Weebly. Can you try deleting this A record ? Note that the change can take up to 48 hours to populate.

If your website is still marked as not secure after this, I invite your to contact Weebly's support team directly. They'll be able to take a closer look at your account and website settings. 

[Davidwrecl1]

Hi Lou8,

About your feedback, I already asked our Web designer service personnel, he told me, about our Web problem not related of "3 A records", because Web already keeping operation 3-4 years, and before, we also find same problem with this time, we think the point is SSL.

Could you please help us check again??

[Lou8]

Hi @Davidwrecl1 , 

If your A records are not all pointing to Weebly, this will cause your website to be marked as not secured. In addition, you only need 2 A records. I suggest removing the A record pointing to 210.71.195.10 and republish your website. Note that the change can take up to 48 hours to populate.

[Lou8]

Hi @Davidwrecl1, thanks for posting on the Community 👋.

It looks like the DNS records for your domain www.wrecl.com are not correclty set. According to who.is, you currently have 3 A records, with one pointing to an IP address that is not Weebly. Can you try deleting this A record ? Note that the change can take up to 48 hours to populate.

If your website is still marked as not secure after this, I invite your to contact Weebly's support team directly. They'll be able to take a closer look at your account and website settings.