What happened to Weebly support??

[serenepdx1]

So last week, I did a live chat for support. This week, the contact us button doesn't work. The phone support requires a pin. I tried opening weebly in an incognito window with my VPN turned off, and contact us still didn't work. I tried it with a different browswer. Did Square axe support for Weebly free? Meanwhile, Weebly won't configure my SSL (it's been 5 days), and I can't find any support options!

[serenepdx1]

I thought I'd get smart and visit https://squareup.com/help/us/en/topic/weebly#contact-chat but that button also doesn't do anything in multiple browsers. How do I get support for weebly? The button at https://www.weebly.com/app/help/us/en does not work. I can't find any email address. The phone number requires a PIN.

[GoDeeper]

All I know is that support has got so much worse since Weebly merged with square.

I've got a free account that is ten years old. It has lots of features you have to pay top dollar for, today, grandfathered in. I feel like they would really like to get rid of me!

[serenepdx1]

I found a human on FB messenger. I don't know whether they fixed it or if it was just incredibly good luck, but after I chatted with them, the problem was resolved. It had been seven days of "check back later."

I don't understand Square's strategy re customer support. If they want to get rid of free customers, they'd do better with something like, "Next year, we will eliminate the free tier." Reading more postings, it's not just the free tier that's struggling to get support. So eliminate the free tier and increase rates for everyone. Then they can decide if they want to pay more and get better customer support or migrate. On the other hand, maybe it's a hedge-fund kind of strategy of bleeding the business. As it is, they're taking longtime evangelists and turning them against the product.