Thanks for reaching out. I apologize for the wait time you have experienced. Our support teams have experienced a large spike in requests due to the current state of affairs. We have added additional support reps and each team is diligently working to catch up on their respective queues. We appreciate your understanding during this unprecedented time.
@brockero The reason your site would not publish is because the domain name was never registered. You purchased your hosting plan successfully, but needed to register the domain name with the domain credit that was available in the account. Since you have already deleted your account, I've issued a refund for the service you purchased. Please allow 2-3 business days for the funds to return to your account. I've also closed out your support ticket that was submitted. Thanks!
@ryansphoto Can you please confirm the service you wish to refund?
