Hello, Creature! (love that username)
If you are having trouble with something, you are more than welcome to post it in the community. That is what we are here for. However, reporting something as a bug isn't feasible. Simply because, as stated in my previous reply. Submitting something as a bug doesn't necessarily make it a bug. Which of course can confuse people who may be reading the post. Even if a number of customers are experiencing the same problem. It doesn't mean there is a bug that is causing it. It could be internet backbone problem, network issue, registrar issue, a popular widget that isn't functioning, etc.... There are simply too many variables that go into a problem to actually be able to call it a bug, in the Weebly system and not something outside of Weebly.
We want your input and we want ideas. Never stop posting those. That is what this community is here for. But if there is something that actually requires testing, escalation and investigating via our developers or engineers. This all must be done by submitting a ticket to our support team. I cannot be handled on the community.
If you do let us know about an issue you're having. We can review it and then refer you to our support team for further investigation.
What about if you do submit a ticket to support and don't get the answer you think you should have?
Then please by all means let us know. We don't mind that one bit. We consider everyone in our community family. Just as you would your own family. We want to help each other's day go smoother.
However, note that our support team should be aware of any ongoing issues whether they are bugs or not. They also have the ability to ask questions of a senior representative if need be and investigate further.
On a final note. If you are having trouble, please post your problem in the appropriate category in our community. For example, if you are having trouble with your Weebly store. Please post your issue in the eCommerce section. We watch the community like a hawk. If we see multiple complaints of a similar issue. We take all the necessary measures to look into the problem.
However, some problems require that you submit a ticket. This is the only way to get an issue escalated or your specific account/site attached to an ongoing bug. Your rep will at that time be able to let you know if the issue you are seeing is being worked on by our developers, etc. at that time. They will not be able to provide an eta, as this is simply not available to them.
